Jaksta Media Recorder for Windows Technical Support Forum

Monitor Live Streams logs disappearing

The live streams I have logged for recording keep disappearing. I had 26. Two days ago it went down to 20 and now I have 16. 

Please fix. I hate having to figure out which channel I need to log again just because it disappeared. 

From Ulysses @ 24 Jun 2019 00:06

Answers: 3, Votes: 0

Could you please provide debug logs showing this:   https://www.jaksta.com/support/windows/technical/jaksta-media-recorder/how-to-generate-debug-logs-6000009063 

Also please use this beta which improves the performance of the monitor and is being trailed by several other users.


From CRS @ 24 Jun 2019 11:06

Votes: 0

Here are the logs as of now.  I don't know if those work or do I have to wait until it happens again and resend those logs?

I'll download the beta.

From Ulysses @ 24 Jun 2019 11:06

Votes: 0

Yes please turn on logging and wait until it happens again, using the beta.  

Also switch on Get Support > Debug mode on start.  That way debugging will always be on so if it is something that is only happening every now and then it will be captured.

From CRS @ 24 Jun 2019 11:06

Votes: 0