Technical Support for Jaksta Media Recorder

Support | Windows | Technical | Jaksta Media Recorder | Monitor Live Streams logs disappearing

Monitor Live Streams logs disappearing

Asked by Ulysses @ 24 Jun 2019 00:06 / Views: 14

The live streams I have logged for recording keep disappearing. I had 26. Two days ago it went down to 20 and now I have 16. 

Please fix. I hate having to figure out which channel I need to log again just because it disappeared. 

From @

Could you please provide debug logs showing this: 

Also please use this beta which improves the performance of the monitor and is being trailed by several other users. 

From @

Here are the logs as of now.  I don't know if those work or do I have to wait until it happens again and resend those logs?

I'll download the beta.

From @

Yes please turn on logging and wait until it happens again, using the beta.  

Also switch on Get Support > Debug mode on start.  That way debugging will always be on so if it is something that is only happening every now and then it will be captured.

From @