Technical Support for Jaksta Media Recorder
Monitor Live Streams logs disappearing
Asked by Ulysses @ 24 Jun 2019 00:06 / Views: 14
The live streams I have logged for recording keep disappearing. I had 26. Two days ago it went down to 20 and now I have 16.
Please fix. I hate having to figure out which channel I need to log again just because it disappeared.
From Ulysses @ 24 Jun 2019 00:06
Could you please provide debug logs showing this: https://www.jaksta.com/support/windows/technical/jaksta-media-recorder/how-to-generate-debug-logs-6000009063
Also please use this beta which improves the performance of the monitor and is being trailed by several other users.
http://downloads.jaksta.com/release/jak7/JMR7/7.0.2.0/JMR7-7.0.2.0.exe
From CRS @ 24 Jun 2019 11:06
Here are the logs as of now. I don't know if those work or do I have to wait until it happens again and resend those logs?
I'll download the beta.
From Ulysses @ 24 Jun 2019 11:06
Yes please turn on logging and wait until it happens again, using the beta.
Also switch on Get Support > Debug mode on start. That way debugging will always be on so if it is something that is only happening every now and then it will be captured.
From CRS @ 24 Jun 2019 11:06