Technical Support for Jaksta Media Recorder
Need Download Link to Jaksta 4 because of severe problems with versions 5 and 6 under Windows 10
Asked by Klaus Kronewitz @ 11 Aug 2016 20:08 / Views: 48
since about 1 year and after switching to Windows 10 I have severe trouble to get Jaksta 6 running. Even Jaksta 5 does not work - either on my nor on my wife's PC. Could you please send me a correct, proper and virus free link to download Jaksta 4 or could you send me the file? - because that was the last version that was properly running on both of our PC's. Thanks a lot.
From Klaus Kronewitz @ 03 Aug 2016 16:08
Last Jaksta 4 release was 18.104.22.168 on 3rd Oct 2012.
Whilst fantastic in its day, there is very little chance this will work for most sites any more.
Sites change constantly - that is why we release so regularly and the extraction engine is automatically updated pretty much weekly.
If you let me know what the issues are that you are experiencing im sure we can get to the bottom of it and get you up and running on 6 which works really well on windows 10.
From CRS @ 08 Aug 2016 18:08
A pity that sometimes only .mp4 works with file size 7,55 GB!!! instead of .flv which is much smaller size. What can I do? As soon as I click the "AUTO" button top left Jaksta get stucked with a small blue ring rolling for hours and you then can not close Jaksta anymore. Only a restart of the PC helps. Hope you can help.
From Klaus Kronewitz @ 07 Aug 2016 18:08
We arnt responsible for the protocols and formats that a site streams in and extraction mode (copy and paste) will only work with certain sites due to the way sites stream, that is why we provide AUTO mode, Audio Recording and DVR capture modes as well. Behind the scenes they all function very differently to handle capturing these different streaming methods. An flv file wont necessarily be of a smaller size btw. JMR has a built in converter that is fully configurable so you can convert any captured file if you so wish.
If JMR is hanging when trying to start AUTO mode, then we need to get to the bottom of that. Are you using Winpcap Monitor or the Network Monitor? Try changing to the other one. Try a reboot.
If that doesnt work please provide debug log files, follow this: https://support.jaksta.com/discussions/topics/6000009063, As its hanging you will most likely need to go to C:\Users\<your user>\AppData\Local\Temp\Jaksta and zip up the files from there.
From CRS @ 08 Aug 2016 18:08
From Klaus Kronewitz @ 08 Aug 2016 19:08
Where you using the winpcap version that we distribute with JMR? That is very stable and shouldnt be causing you any issues, but perhaps there is some clash between winpcap and other software on your machine.
Some solutions which might work for you: https://support.jaksta.com/solution/articles/6000074225-auto-detection-doesnt-work-anymore-after-windows-10-upgrade-
From CRS @ 10 Aug 2016 07:08
From Klaus Kronewitz @ 11 Aug 2016 20:08
Thanks for letting us know!
From CRS @ 12 Aug 2016 06:08