Technical Support for Jaksta Media Recorder
No audio when streaming or recording
Asked by John Chardon @ 06 Oct 2020 05:10 / Views: 11
I have just started using.Jaksta. I mainly want to record movies from Netflix, Prime and Stan. I can streram and record from these sites but there is no audio from any of them. Any suggestions would be appreciated
From John Chardon @ 06 Oct 2020 05:10
Please provide debug logs as per https://www.jaksta.com/support/windows/technical/jaksta-media-recorder/how-to-generate-debug-logs-6000009063
From CRS @ 06 Oct 2020 07:10
Attached are the files. Tried running the Windows troubleshooter but got nowhere
Thanks
John
From John Chardon @ 06 Oct 2020 11:10
Your logs show you trying to record https://www.amazon.com/Amazon-Video/b/?&node=2858778011. which is the home page
You need to open the DVR Browser and go to the actual page hosting the video start playing it and then click record.
From CRS @ 06 Oct 2020 12:10