Technical Support for Jaksta Media Recorder

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Asked by Andreas Rudolph @ 02 Mar 2017 06:03 / Views: 2

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Hi,

I'm having trouble with downloading from a video stream coming from a mediathek. I can watch the videos but cannot download, neither by automatic capture nor by copying the URL into Jaksta. The status says extracting for a few seconds, then up comes an error. Here's the URL:

https://exp.ardmediathek.de/ard/servlet/tv/Tatort/Tatort-Blinder-Glaube/Das-Erste/Video?bcastId=602916&documentId=41004186

I'm running Firefox 51.0.1.

Thanks,

Andy

From Andreas Rudolph @ 02 Mar 2017 06:03

It's password protected so extraction method won't work. Please use auto detect or DVR capture methods. Provide debug logs if you are still having issues https://support.jaksta.com/discussions/topics/6000009063
From CRS @ 04 Mar 2017 12:03