Technical Support for Jaksta Media Recorder

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No video captured on CB

Asked by Dave @ 28 Sep 2015 04:09 / Views: 1115

1. CB and MFC wont record using ( AUTO )

2. When I use Digital Recorder - I have no video on CB ( sound Ok )

   Can you explain settings required to capture CB ...? ( without using digital recorder )

Upgraded to Windows 10 Pro ( x64 ) yesterday.

I had Win7 x64 and version and "Monitor" would capture




.. automatically and instantly.

( the monitor would actually sense a stream and wait for it to start )

And multiple streams could be actively waiting for streaming to start.

But now after upgrading windows 10 Pro ...

No 'sensing' of video on webpage ...

LJ captures instantly but only One stream at a time.

( any active streams have to complete first )

MFC only captures only in digital recorder now ( after waiting about 2 to 4 minutes to connect )

( same with CB - but no video captured )

Is Win10 responsible for these drastic changes ...
... or is the problem with Jaksta version 6?

I'm wondering if I should re-install W7 - I have so many programs not working properly now.

From Dave @ 24 Sep 2015 22:09
LiveJasmin capture not working at all now in AUTO


Used to simply mouse over a a performer and a stream would start.

And, actual chat room not captured now either.

W10 Pro x64.

Firefox 40.0.2


From Dave @ 25 Sep 2015 01:09
I would like to add that I had the current WinPcap 4.1.3 installed already on my W7 x64 that carried over to win10 pro.
After installation of Jaksta 6, it did not find WinPcap , so I tried to re-install.
The WinPcap installer said I had it was already installed.
And, when I re-ran the install it had 2 file access errors, that I had to "SKIP".

I'm now going to completely un-install WinPcap now.
Then, re-install.



From Dave @ 25 Sep 2015 01:09
Still not working.


From Dave @ 25 Sep 2015 01:09
More issues with MFC
Just tested again.

1. Takes 11 seconds to "connect' using video recorder.
2. Collected 1 minute of capture, then manually stopped by me.
3. Jaksta freezes my computer while processing for a few seconds.
4. The recorded video only has 3 seconds.

5 Chaturbate recorded with digital recorder only has audio.

6. "Old format" webpage of live Jasmin using digital recorder uses "new format" video with flash sidebars


From Dave @ 25 Sep 2015 02:09

Here is my Logfile from LJ.

AUTO does not work unless I logged in.
( something I forgot to try after reading other topics )

So you will see that the 'mouse over' streams dont capture and chat rooms dont capture until I logged in as member.

( JustCandy is a mouseover - MayaSinn is a open chat room after I logged in )
I cant remember the other mouseovers or chat rooms I opened as guest.


From Dave @ 25 Sep 2015 04:09
This logfile is MFC as guest.
It took 1:20 to 'connect'.
I manually canceled at a duration of 1:02.
Jaksta was 'not responding' for over a minute as the secondary process was started making the AVI file. ( 258mb of memory used in 2nd process and 78 percent of possessor utilization on a 4 core 3200mhz AMD chip. )
The FLV file was smooth until around 20 seconds into the 56 second video.
The AVI was choppy and MPC-HC had a popup that occurs when files are not sequenced properly. ( AVI chunk viewer )


From Dave @ 25 Sep 2015 05:09
Logfile from CB this time.
No AUTO captured ( same as other tests )
Only a couple seconds to 'connect' using Digital recorder.
1st stream stopped unexpectedly after 32 seconds ( when I closed my clock on desktop )
2nd stream manually stopped at a duration of 1:26.
Both FLV and AVI files have no video.
( audio ok )
No issues with 2nd process ( although no video was captured )


From Dave @ 25 Sep 2015 05:09
If these issues are occurring on your tests also, maybe I should ask for a refund ?


From Dave @ 25 Sep 2015 05:09

I really cant follow your postings - works, doesnt, then does again and then your trying to use the DVR recorder for a live stream which is not what it is intended for so dont use that. Its for premium tv/movie sites like those listed on the opening home page of the DVR browser. 

Its best to post one issue and wait for a response.

Lets start from the beginning as these cam sites all capture fine in v6 on windows 10 just like they did in v5.  

You said that your upgrade to Windows 10 stuffed your  winpcap install.  Is that now installed correctly and do you have the correct network interface selected in the settings?  

Start with one site please - chaterbate as that is the topic of your thread - and provide debug logs when you try and capture a cam.

From CRS @ 25 Sep 2015 07:09
Hi, thanks for your prompt reply.

In each of the logfile I listed above started in AUTO download mode.
None of the 3 sites initiated a capture in guest mode.

I waited about a minute in each case for the AUTO to start, but they did not capture anything.
In the previous topics I read here, it is mentioned that everything is logged. Ok, I will make a new logfile of just CB.

I will wait 5 minutes to AUTO to start a capture.
The 1st logfile will be as guest.
The 2nd logfile will be as member.
From Dave @ 25 Sep 2015 08:09
I forgot my setting screenshots.


From Dave @ 25 Sep 2015 08:09
WinPcap 4.1.3



From Dave @ 25 Sep 2015 09:09

Your logs show that there was already an rtmp connection when you switched on auto mode.

If your already watching a cam and want to record then you will need to reload the cam in your browser so that JMR picks up the start of the rtmp connection sequence.  Holding the shift key down whilst clicking the reload button can also help to clear out any cached connection.  This applies to v5 and v6.

From CRS @ 25 Sep 2015 09:09

 Thats not possible.

FireFox was closed and Jaksta was not running before I started Jaksta with Debug.

1. I have rebooted
2. Started Jaksta

3. flipped the debug buton
3. Opened FF
4. Opened bookmark CB.
5. Selected the 1st cam on page.

In BOTH logfiles posted

Ok, one more time.

Following the sequence I just listed.

From Dave @ 25 Sep 2015 10:09
I think we need to think about a conflict.
I have ANT extension down loader for FF also.
And, I just disabled it.
( Firefox restarts )

But,, still no AUTO capture.

Just thinking where an existing steam would be.

Any other ideas?


From Dave @ 25 Sep 2015 10:09

 I turned off AUTO, then dragged and dropped the URL.

Error cut and pasted below ....

Stream Downloading
Start: 9/24/2015 9:36 PM
Destination: Chat with Shaadia in a Live Adult Video Chat Room Now
Stream Downloading Starting: Size: 0 bytes/0 bytes (0%), Time: 00:00:00/Live,
Stream Downloading Queued: Size: 0 bytes/0 bytes (0%), Time: 00:00:00/Live,
Page Downloader
Starting stream extraction process from
Extracting Failed: Size: 0 bytes/0 bytes (0%), Time: 00:00:00/Live,
Url is not supported. Please try Auto detection or the Digital Video Recorder.
End: 9/24/2015 9:36 PM

From Dave @ 25 Sep 2015 10:09

Here is the relevant part of the log file.

These are the first RTMP packets being processed which show the server sending you data.  The client is the one that initiates the request, not the server so that is why I say you were already viewing a cam when you started monitoring.

2015-09-24 21:12:13,191 [11] INFO dj [(null)] - ProtocolMonitor: Closing --->

2015-09-24 21:12:13,196 [11] INFO dj [(null)] - ProtocolMonitor: Closing --->

2015-09-24 21:12:13,199 [11] INFO dj [(null)] - ProtocolMonitor: Closing --->

2015-09-24 21:12:13,203 [11] INFO dj [(null)] - ProtocolMonitor: Processing <--- Len=1460

2015-09-24 21:12:13,208 [11] INFO dj [(null)] - ProtocolMonitor: Closing --->

2015-09-24 21:12:13,212 [11] INFO dj [(null)] - ProtocolManager RTMP: Starting protocol manager

As you have stated that you started monitoring before you even started the browser this may indicate that winpcap may not be reporting all network traffic for some reason.  Given you had trouble with it during the upgrade perhaps its still corrupt.  

Another user did report they had issues with winpcap 4.1.3 on windows 10 and uninstalling, rebooting and reinstalling fixed it.  Have you tried that?  

There is also a new monitor that is binary compatible with winpcap that some researches have done that implements it as a ndis6 driver -  Note this is not from the official winpcap site but has passed windows logo and is open source.  Ive used it here without issue on some test machines.  Whilst we will still continue to distribute the official one which is 4.1.3 you may wish to try this one out given your issues with your windows 10.

chaturbate is not supported with drag and drop as the message states.

From CRS @ 25 Sep 2015 10:09

Another thing we could do to see if we can work out what is happening with winpcap on your machine:

1. Close your FF and JMR

2. Copy C:\Program Files (x86)\Jaksta Technologies\Jaksta Media Recorder 6\jmrp.exe.log4net  to a temp folder and open it in notepad

3. Change the line <level value="ERROR" /> to <level value="DEBUG" />

4. Save and copy it back over the top of C:\Program Files (x86)\Jaksta Technologies\Jaksta Media Recorder 6\jmrp.exe.log4net

5. Start JMR and switch on auto

6. Start your browser and go to the site and view a cam

7. Close  JMR

8. Go to C:\Users\<your username>\AppData\Local\Temp\Jaksta and zip me up all the logs and post them here.

9. Repeat steps 3 and 4 again to switch back to ERROR

From CRS @ 25 Sep 2015 11:09

No log files in the Temp folder.


From Dave @ 25 Sep 2015 11:09

You must not be in the correct location.

Else how were you posting them here before ;)

From CRS @ 25 Sep 2015 11:09

Just use the send option in the app (the paper plan icon) to get them for you in the zip file.

From CRS @ 25 Sep 2015 11:09
I'm getting angry/frustrated now.
Been at this ALL day.
Don't know what time it is there but it's 11:16pm now here.

I installed/ removed the Win10pcap 3 times.
The uninstaller does not work properly.
I think it still left files.
And, it produced an error on my WireShark program.

I downloaded the WinPcap from the developers website this time.
Same results.
Going to do your debug again now.


From Dave @ 25 Sep 2015 12:09
Ok, here's your " Level = "DEBUG" logfile.

I will read your reply tomorrow morning 9am CST


From Dave @ 25 Sep 2015 12:09