Technical Support for Jaksta Media Recorder

Support | Windows | Technical | Jaksta Media Recorder | not able to recording

not able to recording

Asked by sergiu @ 23 Jul 2017 11:07 / Views: 4

 Hi Jaksta ! I'm not able to record video lessons from  https://www.nrsng.com.For exemple-- https://www.nrsng.com/lesson/ekg-3-6-premature-atrial-contraction/ ). Please

 help me.

                                                                                                                                                                                                          Sergiu


From sergiu @ 23 Jul 2017 11:07

As its password protected can you please email your login credentials to support@jaksta.com so we can have a look for you on how to capture it.  Reference this post in your email.


From CRS @ 24 Jul 2017 08:07

Thanks for your credentials.  Testing shows it captures fine here using AUTO detection mode.

Try the following:

1. Clear your browser's cache - the video may be cached if you have already watched it.

2. Ensure AUTO is on before you go to nrsng.com

3. If you are still having issues then please provide your debug log files by following these instructions https://support.jaksta.com/discussions/topics/6000009063

image



From CRS @ 25 Jul 2017 14:07