Could I please get you to send through a clean log file so that I can try and see why the downloads are failing?
To get a clean log, you will need to do the following.
- Open JMR
- Go to Preferences > General > Find Log File
- Close JRM but keep the Finder window with the log file open
- Delete the log file and still keep the Finder window open
- Reopen JMR (this will generate a new log file)
- Run one test on a YouTube video that you know gives an error/fails (ie. the link you provided)
- Close JMR
- Go back to the Finder window with the new log file and attach it here (don't copy and paste the code in it - send the file itself)
If we can't get it resolved then you will be eligible for a refund.
From Liam @ 10 Jul 2017 11:07