Technical Support for Jaksta Media Recorder

Support | Windows | Technical | Jaksta Media Recorder | Screen Band when recording Amazon.co.uk Prime

Screen Band when recording Amazon.co.uk Prime

Asked by JohnB @ 25 Aug 2020 09:08 / Views: 3

I have recorded much from Prime without problems, and recorded several episodes of "Jack Ryan" in early July 2020, which were OK.  I now find when I record further episodes, there is a banner "Watch Tom Clancy's Jack Ryan" across the top of the screen.  Although there is an "X" on the RH end, on the browser the banner is different and clicking "X" returns action to the previous browser screen.  I suspect Amazon have changed their presentation.  is there any way to nullify or get rid of this banner?

I attach a screenshot.

the link is https://www.amazon.co.uk/Pilot/dp/B089TSDRHY/

Regards John


From @

I dont get that here

Please provide debug logs as per

https://www.jaksta.com/support/windows/technical/jaksta-media-recorder/how-to-generate-debug-logs-6000009063 


From @

Thank you for your reply.  Ran as you requested, log attached.  have checked, and my output has the banner/band previously mentioned.

Regards John


From @

Further to my reply re recording on Amazon Prime, I tried today to record from UKTVPlay, and obtained the same result.  file attached.

regards John


From @