Technical Support for Jaksta Media Recorder
Site doesn,t work
Asked by Pete @ 17 Jul 2016 09:07 / Views: 31
Hi there!
I am using Jaksta recorder (6.0.1.31) I used to be able to capture videos from http://asiansexdiary.com but suddenly this stopped. Im firefox, the browser downloads the ads but is insensitive to any video playing. In Chrome, I get many downloads of m3u8 small files.
Can you help please?
Regards,
P
From Pete @ 17 Jul 2016 09:07
Hi Pete,
Site is password protected so cant test. Please provide debug logs - follow https://support.jaksta.com/discussions/topics/6000009063 - for each browser.
CRS
From CRS @ 18 Jul 2016 12:07
Here are the logs..
From Pete @ 20 Jul 2016 21:07
Your zip file does not contain a log file.
Please follow the steps in the link - https://support.jaksta.com/discussions/topics/6000009063
Alternatively please provide login details via customer support, referencing this post - https://support.jaksta.com/support/tickets/new
HTH
From CRS @ 22 Jul 2016 12:07