Technical Support for Jaksta Media Recorder

Forum for Jaksta Media Recorder for Windows

Site doesn,t work

Asked by Pete @ 17 Jul 2016 09:07 / Views: 7

 Hi there!

I am using Jaksta recorder (6.0.1.31) I used to be able to capture videos from http://asiansexdiary.com but suddenly this stopped. Im firefox, the browser downloads the ads but is insensitive to any video playing. In Chrome, I get many downloads of m3u8 small files.

Can you help please?

Regards,

P


From Pete @ 17 Jul 2016 09:07

Hi Pete,

Site is password protected so cant test.  Please provide debug logs - follow https://support.jaksta.com/discussions/topics/6000009063 - for each browser.

CRS


From CRS @ 18 Jul 2016 12:07

 Here are the logs..


From Pete @ 20 Jul 2016 21:07

Your zip file does not contain a log file.

Please follow the steps in the link -  https://support.jaksta.com/discussions/topics/6000009063 

Alternatively please provide login details via customer support, referencing this post - https://support.jaksta.com/support/tickets/new

HTH


From CRS @ 22 Jul 2016 12:07