Technical Support for Jaksta Media Recorder

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Stream protected - but it wasn't 1 day ago?

Asked by FelipeA @ 11 May 2019 22:05 / Views: 22

I was downloading videos from an website, I'd guess I downloaded 200 out of 300 videos. All of sudden it says videos are stream protected and tells me to use DVR. It would take ages to downloado it using DVR. How can we override stream protection?


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Stream Downloading

Start: 11/05/2019 12:08

Source: https://cbbw-vh.akamaihd.net/i/5b9bf6e1cfbab47a5510ada4/19519_5b9bf6e1cfbab47a5510ada4_<REMOVED FOR PRIVACY>akamai.smil/master.m3u8?hdnea=exp=1557592334~acl=/*~hmac=b1e161acd4efe43305f49660c950638ce155d4d59ea58e599e303f2a81f81692

Destination: <REMOVED FOR PRIVACY>.mpg

Stream Downloading Starting: Size: 0 bytes/0 bytes (0%), Time: 00:00:00/Live, MPG

Stream Downloading Queued: Size: 0 bytes/0 bytes (0%), Time: 00:00:00/Live, MPG

HLS Downloader

Using HLSD HLS Downloader

Naming rule applied: Referer

Selected MPEG; 1280x720, Advanced Video Coding, 1029 Kbps; 1029 Kbps

HLS Downloader

Falling back to FFMPEG for HLS Downloader

Naming rule applied: Referer

Selected MPEG; 1280x720, Advanced Video Coding, 1029 Kbps; 1029 Kbps

Stream Downloading Failed: Size: 0 bytes/0 bytes (0%), Time: 00:00:00/Live, MPG

Unable to open URL: https://cbbw-vh.akamaihd.net/i/5b9bf6e1cfbab47a5510ada4/19519_5b9bf6e1cfbab47a5510ada4_<REMOVED FOR PRIVACY>akamai.smil/master.m3u8?hdnea=exp=1557592334~acl=/*~hmac=b1e161acd4efe43305f49660c950638ce155d4d59ea58e599e303f2a81f81692 (403 Client Error: Forbidden for url: https://cbbw-vh.akamaihd.net/i/5b9bf6e1cfbab47a5510ada4/19519_5b9bf6e1cfbab47a5510ada4_<REMOVED FOR PRIVACY>akamai.smil/master.m3u8?hdnea=exp=1557592334~acl=/*~hmac=b1e161acd4efe43305f49660c950638ce155d4d59ea58e599e303f2a81f81692)

End: 11/05/2019 12:08

I removed a few words for privacy


From @

It is illegal for us to make software that breaks copy protection,  though that error is not necessarily copy protection.  Can you please provide debug logs along with the page hosting the video so I can have a look at it.

https://www.jaksta.com/support/windows/technical/jaksta-media-recorder/how-to-generate-debug-logs-6000009063 


From @

I have submitted my logs to jaksta support and will wait for a response.


From @

I have provided logs and login info so technical support can check on this issue, but it has been over 10 days with no answer from support. Could you suggest an alternative to Jaksta that I can use while we can't fix it? 


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