Technical Support for Jaksta Media Recorder
Unable to start Jaksta
Asked by Jerome Stern @ 12 Aug 2017 09:08 / Views: 60
I have just installed Jaksta (22.214.171.124) on my Windows XP sp3 computer. Whenever I try to open Jaksta, I receive an Unexpected Fatal Error message: "The requested security protocol is not supported..." (see attached file for screenshot). I believe that this could be a NET.Framework message. I have NET.Framework 4.0 installed. You stated that Jaksta supports Windows XP.
What can I do to get past this hurdle and get Jaksta up and running?
From Jerome Stern @ 12 Aug 2017 09:08
XP does not support TLS 1.1 and TLS 1.2 hence the error. Support for this was added in 126.96.36.199.
You will need to use 188.8.131.52 on XP
I'll see if we can add a check for XP in a future version.
From CRS @ 12 Aug 2017 13:08
From Jerome Stern @ 12 Aug 2017 17:08
Thank you for your help
From Jerome Stern @ 12 Aug 2017 23:08
From CRS @ 14 Aug 2017 10:08
Many thanks for your help
From Jerome Stern @ 14 Aug 2017 12:08
BBC works fine, however, your on XP and I'm not sure what will and won't work on XP given how old and out of date it is.
Are you in the UK? BBC is geo restricted so if you are not you will need to use something like unblock-us.com.
Upload the log files following these instructions: https://support.jaksta.com/discussions/topics/6000009063 and Ill see if there is something obvious.
From CRS @ 14 Aug 2017 13:08