Technical Support for Jaksta Media Recorder

Support | Windows | Technical | Jaksta Media Recorder | Video downloaded but can not watch

Video downloaded but can not watch

Asked by Lucas Bastos @ 24 Dec 2017 02:12 / Views: 43

What is the url where you downloaded this from so we can have a look?


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That is a stream url (and has expired) not the url of the page hosting the video.  I need the url of the page hosting the video.


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The url of the page hosting the video is www.ricardoalexandre.com.br/portal/login/index.php.


From @

Please send login details to support AT jaksta.com and reference this ticket.


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Excuse me, but where do I send the login data? I do not find the way.


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Please send the login details via email to support@jaksta.com and reference this ticket in your email.


From @

Sorry for the delay and thanks for the login details.  I can capture that site fine here:

image


If you are still having issues then please ensure you are using the lastest JMR and provide debug logs as per:

https://jaksta.com/support/windows/technical/jaksta-media-recorder/how-to-generate-debug-logs-6000009063


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