Technical Support for Jaksta Media Recorder

Support | Windows | Technical | Jaksta Media Recorder | Video downloaded but can not watch

Video downloaded but can not watch

Asked by Lucas Bastos @ 24 Dec 2017 02:12 / Views: 24

What is the url where you downloaded this from so we can have a look?


From CRS @ 28 Dec 2017 07:12

That is a stream url (and has expired) not the url of the page hosting the video.  I need the url of the page hosting the video.


From CRS @ 29 Dec 2017 09:12

The url of the page hosting the video is www.ricardoalexandre.com.br/portal/login/index.php.


From Lucas Bastos @ 29 Dec 2017 23:12

Please send login details to support AT jaksta.com and reference this ticket.


From CRS @ 30 Dec 2017 05:12

Excuse me, but where do I send the login data? I do not find the way.


From Lucas Bastos @ 30 Dec 2017 10:12

Please send the login details via email to support@jaksta.com and reference this ticket in your email.


From CRS @ 01 Jan 2018 06:01

Sorry for the delay and thanks for the login details.  I can capture that site fine here:

image


If you are still having issues then please ensure you are using the lastest JMR and provide debug logs as per:

https://jaksta.com/support/windows/technical/jaksta-media-recorder/how-to-generate-debug-logs-6000009063


From CRS @ 31 Jan 2018 13:01