Technical Support for Jaksta Media Recorder
videos will not record
Asked by Herm Matlock @ 30 Apr 2018 19:04 / Views: 87
When I try to download videos, even from YouTube, in the download progress list it says "complete (errors)." At the bottom of the page it says that the URL is not supported. But it is YouTube, or other sites I have recorded from many times. But now, suddenly, these sites, or any sites, won't record. It also suggests that I turn on the Auto Record, but when I do, the page freezes, and I have to use the task manager to turn off Jakstra.
Should I uninstall Jakstra and reinstall it?
From Herm Matlock @ 30 Apr 2018 19:04
Please ensure you are using the latest version from here: https://www.jaksta.com/download/windows/jaksta-media-recorder. Perhaps uninstall first, reboot and then download the latest.
If you are or once you are using the latest version and if you are still getting these errors with youtube then please provide debug logs. Make sure debug is on before attempting to capture youtube.
From CRS @ 01 May 2018 09:05
From Herm Matlock @ 03 May 2018 19:05
Yes you will need your registration code when you reinstall. No you don't have to pay again. All updates from version 5, 6 and 7 are free for existing license holders.
Use Add/Remove programs to uninstall. You can download the latest version from https://www.jaksta.com/download/windows/jaksta-media-recorder.
Please provide debug logs as requested if you are still having issues.
From CRS @ 04 May 2018 10:05
Thanks CRS. I appreciate your help. Is the license number also the registration code?
From Herm Matlock @ 04 May 2018 22:05
From Herm Matlock @ 05 May 2018 11:05
That means that the application could not get to https//store.shedwork.com. Ensure Jaksta is not blocked by your firewall, or there was some other internet connection issue.
From CRS @ 07 May 2018 12:05
Thanks for your response and attempt to help. But firewall is not blocking Jakstra, and my internet connection is strong. I tried reinstalling again, this time registering for Torrent, which I did not do the first time, thinking that this might solve the problem. But nothing I have done, with your help which I appreciate, is working. I still get that same error message concerning store/shedwork.com. Is there anything else I can do?
From Herm Matlock @ 08 May 2018 10:05