Technical Support for Jaksta Media Recorder

Support | Windows | Technical | Jaksta Media Recorder | Windows 10 1809 - DVR recordings are blank/black videos

Windows 10 1809 - DVR recordings are blank/black videos

Asked by Mark Toomey @ 10 Jan 2019 11:01 / Views: 87

 Hey folks, I have the latest version 7.0.1.34 and when I record from either Acorn TV, Amazon, or Netflix, it appears to be recording - the files are created, but when played back, they are all black, with no audio.

???


From @

I assume your using the following 3 steps to record netflix:  https://www.jaksta.com/how-to/windows/how-to-save-netflix-movies-and-shows

If you are not already we highly recommend you use the chrome as your DVR Browser type.

Please provide debug logs as per the following link for netflix so we can see what is going on on your machine.  Ensure debug is on before you open the DVR browser.

https://www.jaksta.com/support/windows/technical/jaksta-media-recorder/how-to-generate-debug-logs-6000009063


From @

I'm also experiencing this issue. Follwed the above configuration, and no luck. Trying to download streams from Netflix and Vidangel. Downloads fine from Youtube


From @

I do have audio though.


From @

I also get audio but with just blank screen.


From @

I have been trying to solve this issue for months and no settings seems to work. None of the Browser Type or Browser Emulation settings seem to fix it. I still have audio and blank video. 


From @

@Trevor - you have upgraded to Windows 10 1809.  This has been a disaster of a release for Microsoft who stopped its rollout in Oct and have only just started to push it again to "advanced users".   Issues around video cards and drivers are pronounced.  

We can not replicate this issue yet on our test machines to see if it is a bug that MS will fix or a feature update from that we will need to work around or find some other method of capture, or what drivers/cards/machines are affected.  Until it settles down we just dont know and as I said we have multiple VM's here in various configs running DVR captures just fine on 1809.

https://www.computerworld.com/article/3328868/microsoft-windows/microsoft-offers-up-windows-10-1809-to-nervy-seekers.html

https://support.microsoft.com/en-us/help/4464619

To the others who haven't provided logs - you can get your windows version by typing winver.exe in the "Type here to search".   

Provide debug logs as per https://www.jaksta.com/support/windows/technical/jaksta-media-recorder/how-to-generate-debug-logs-6000009063


From @