Technical Support for Jaksta Media Recorder
YouTube Download Error
Asked by Paul Guden @ 11 Dec 2019 11:12 / Views: 13
This info might be old. Please read more info about the best way to download from youtube now.
I haven't used the application in a while and just tried to download a YouTube video. Got and error. This is the end of the download log:
Stream Downloading In Progress: Size: 49.6 MB/49.6 MB (100%), Time: 00:00:00/00:19:57 (0%), MP4 (H264 ML 3.1, 1280x720 / opus)
Muxing Starting: Size: 49.6 MB/49.6 MB (100%), Time: 00:00:00/00:19:57 (0%), MP4 (H264 ML 3.1, 1280x720 / opus)
Muxing In Progress: Size: 49.6 MB/49.6 MB (100%), Time: 00:00:00/00:19:57 (0%), MP4 (H264 ML 3.1, 1280x720 / opus)
Muxing In Progress: Size: 49.6 MB/49.6 MB (100%), Time: 00:00:00/00:19:57 (0%), MP4 (H264 ML 3.1, 1280x720 / opus)
Stream Downloading Failed: Size: 49.6 MB/49.6 MB (100%), Time: 00:00:00/00:19:57 (0%), MP4 (H264 ML 3.1, 1280x720 / opus)
Unknown error
End: 0001-01-01 12:00 AM
Stream Downloading
Start: 2019-12-05 11:00 AM
Destination: D:\Dropbox\Photography\Adobe\Photoshop Videos\Scott Detweiler\Couch to Photoshop Episode 101 Learn the Photoshop Interface 1.mp4
Stream Downloading Failed: Size: 32 bytes/32 bytes (100%), Time: 00:00:00/00:19:57 (0%), MP4 (H264 ML 3.1, 1280x720 / opus)
Unknown error
End: 2019-12-05 11:00 AM
From Paul Guden @ 11 Dec 2019 11:12
Hi Paul,
What version of Jaksta are you running on what MacOS are you currently on?
Regards
Liam
Jaksta Support
From Liam @ 06 Dec 2019 15:12
Version 7.0.3.1 on Windows 10 Pro
From Paul Guden @ 06 Dec 2019 19:12
Hi Paul,
I have transferred your thread over to the Windows technical support forums. One of our Windows support people will help you here.
Regards
Liam
Jaksta Support
From Liam @ 11 Dec 2019 11:12
Please select one of the other streams available that isnt Dash with optus audio. Will support this combination very soon.
From CRS @ 13 Dec 2019 10:12
How do I get to the "Multiple Streams Detected" window? I understand the problem but can't find where to fix it! Thank you in advance. Note: This series of videos has 9 videos. The first 2 have this Dash/Opus problem. I have downloaded the last 2 with no problems. Seems odd.
From Paul Guden @ 13 Dec 2019 21:12
More: All except the last 2 have the DASH/OPUS problem.
From Paul Guden @ 13 Dec 2019 22:12
Optus can not be muxed to mp4. That is why it is failing and that is what I am fixing.
Set these settings to prompt
From CRS @ 15 Dec 2019 07:12
Thank you. That did the trick. Much appreciated.
From Paul Guden @ 15 Dec 2019 19:12
The Dash MP4 H264/Opus streams should mux correctly now in 7.0.3.4.
To avoid long muxing at the end of the download (which is converting the opus audio to aac so it can go in the mp4 container) select an MP4 H264/AAC stream.
From CRS @ 19 Dec 2019 06:12
This info might be old. Please read more info about the best way to download from youtube now.