Technical Support for Jaksta Radio Recorder

Support | Windows | Technical | Jaksta Radio Recorder | I am very quickly about to give up on this software and demand a refund. It STOPPED doing what I bought it for after being upgraded!

I am very quickly about to give up on this software and demand a refund. It STOPPED doing what I bought it for after being upgraded!

Asked by John Govern @ 11 Jun 2019 20:06 / Views: 7
Again, I have attached the logs.  I have COMPLETELY deleted & reinstalled the software, twice.  I have sent logs, twice with no usable response.  Still the software is not performing the function that I purchased it to do, but this only started failing AFTER upgrading.

By not working, I mean:
     1) on a "My Subscriptions", I click on "Tune Now" and can hear the channel.  I click on "Run Now", it switches to "My Recordings" but nothing appears (older version would show active recordings, here nothing).
     2) In the Settings>Output Folder there is nothing, not even partial files.
     3) It was working BEAUTIFULLY until I upgraded.

Please help me fix this or issue a refund.

 


From @

Please export and attach your schedule and I will have a look.


From @

Here are the schedules.


From @

STILL WAITING FOR HELP!!!!  Last try as I have been posting for over a MONTH and NO HELP!  PLEASE, I want your product, I just need it to actually WORK!  HELP ME or REFUND ME and tell me who your competitors are!


From @

You will need to select new stations for your shows from the guide.

For Rush:

For Sean

If you want a refund and you purchased in the last 30 days then you can request it here:   https://support.jaksta.com/support/tickets/new 

Applian has a radio record which is a white brand of JMR (they license it off us).  Google would be your best bet to find competing products.


From @

THANK YOU!  Looks like this is working!


From @

THANK YOU AGAIN SO VERY MUCH!!!  I am finally back to recording and the software is working fine!


From @