Technical Support for Jaksta Recorder for Slingbox

I just bought your software and realized that it does NOT change the channel for the scheduled recording.

I can get free software like slingsdk to change the channel but your software CANNOT do such a simple thing.

Why not?

Latest version of your recorder.

Slingbox PRO HD with the latest firmware.

I am using the built in Tuner as we do NOT have any digital cable.

If this does not work, then I want a refund.

 

You can get a refund anytime if you purchased in the last 30 days: https://support.jaksta.com/support/tickets/new

That said you can indeed setup a scheduled recording to change channel.  See highlighted field below.

You may also need to change the key mappings:

https://www.jaksta.com/support/windows/kb/how-do-i-map-the-remote-control-buttons-6000066980

I did that with the channel and it did NOT change the channel.

I have found several other Support discussions with the same issue and NO resolution by Jaksta.

I would like a refund.  It has only been a day.

 

Your solution for Key mapping is good for controlling other devices buy as myself and many others have found, your Slingbox program cannot even control the Slingbox itself.

 https://www.jaksta.com/support/windows/technical/jaksta-recorder-for-slingbox/hd-pro-will-not-change-channel-6000013657

https://www.jaksta.com/support/windows/technical/jaksta-recorder-for-slingbox/problems-changing-channel-6000043127

You should provide a solution that works for the slingbox or remove your advertising that says it works for slingboxes.

Mark if it's not for you, you can request a refund at the link indicated which is here: https://support.jaksta.com/support/tickets/new

It does NOT seem to work for anyone.  I requested a refund but NO response.

 

Mark your refund WAS processed about three hours ago.