Jaksta Media Recorder for Windows for Windows Technical Support Forum

 Hi,

I have in the past very often downloaded files form this site: https://www.zdf.de/sendung-verpasst, and never had any problems whatsoever. Lately, though, nothing works from this site anymore. All I get are error messages like this:

I've tried all sorts of work arounds; i.e. copy the URL into Jaksta, or even doing a screen video captue. I even went back to a previous Jaksta version, but all to no avail. Other sites seem to work ok; what is it with this one?

Thanks for any help!

Andy

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Author: Andreas Rudolph
Created At: 2017-10-15T08:46:38+08:00
Updated At: 2017-10-15T08:46:38+08:00
Views: 37
Votes: 0
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What error message are you getting?

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Author: CRS
Created At: 2017-10-15T08:46:38+08:00
Updated At: 2017-10-15T08:46:38+08:00
Views: 37
Votes: 0
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Jaksta is "extracting", then briefly "downloading", then something like the attached is displayed. The first two failures are from a website that I used hundreds of times for download, all without problems. The second two are from a similar website, from which Jaksta only seems to allow the download in low quality; the failed one was usually in higher quality.

None of my Jaksta settings have changed; I don't understand what's causing these failures. Should I try to install a much older version of Jaksta?

Thanks,

Andy

 

--- Import ---
Author: Andreas Rudolph
Created At: 2017-10-15T08:46:38+08:00
Updated At: 2017-10-15T08:46:38+08:00
Views: 37
Votes: 0
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Sites change all the time.  This is why we release new versions all the time.   An older version is unlikely to help you.  

Please provide debug logs as per https://support.jaksta.com/a/forums/folders/6000186433

Ensure debug is on before you click AUTO on and collect after the error.

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Author: CRS
Created At: 2017-10-15T08:46:38+08:00
Updated At: 2017-10-15T08:46:38+08:00
Views: 37
Votes: 0
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Upgrading to the latest version (7.0.0.34) seems to have resolved the issue (which appeared for me in both version ...32 and ...33).

Let's be optimistic it's solved for good!

Thanks

 

--- Import ---
Author: Andreas Rudolph
Created At: 2017-10-15T08:46:38+08:00
Updated At: 2017-10-15T08:46:38+08:00
Views: 37
Votes: 0
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