Jaksta Media Recorder for Windows for Windows Technical Support Forum

Download from Disneyplus - problem errors

hello, I wanna download some move prom disney plus (of course I have working account on this )

I was used this post : https://www.jaksta.com/how-to-guides/disneyplus

step by step, but I have always error connection (complete Errors)

any idea How to recording ?




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Author: Maniek
Created At: 2022-06-21T22:10:14+08:00
Updated At: 2022-06-21T22:10:14+08:00
Views: 6
Votes: 0
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From Support Migration @ 08 May 2023 02:05

Answers: 3, Votes: 0

connecting > click record > after this > in progres > and complete errors 

"failed to run filter graph." 




--- Import ---
Author: Maniek
Created At: 2022-06-21T22:10:14+08:00
Updated At: 2022-06-21T22:10:14+08:00
Views: 6
Votes: 0
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From Support Migration @ 08 May 2023 02:05

Votes: 0

I was make debug log




--- Import ---
Author: Maniek
Created At: 2022-06-21T22:10:14+08:00
Updated At: 2022-06-21T22:10:14+08:00
Views: 6
Votes: 0
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From Support Migration @ 08 May 2023 02:05

Votes: 0

Your logs say you are getting this issue

https://jaksta.com/support/windows/kb/faq/failed-to-run-filter-graph-when-trying-to-dvr-6000245585

Unfortunately it is very hard to track down what the issue might be with corrupt directx on your machine.  

That said you are running a very old version of Windows 10 (20H2).  Upgrade to the latest and hopefully that will fix the corruption.




--- Import ---
Author: CRS
Created At: 2022-06-21T22:10:14+08:00
Updated At: 2022-06-21T22:10:14+08:00
Views: 6
Votes: 0
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From Support Migration @ 08 May 2023 02:05

Votes: 0