After last week Windows updates Jaksta Media Recorder crashes on start.
I attached log files.
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Author: F. Ag.
Created At: 2018-11-22T05:45:54+08:00
Updated At: 2018-12-15T19:19:54+08:00
Views: 40
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Answers: 5, Votes: 0
Isn't there any solution?
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Author: F. Ag.
Created At: 2018-11-22T05:45:54+08:00
Updated At: 2018-12-15T19:19:54+08:00
Views: 40
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
Try:
Ensure all windows updates are installed successfully.
Uninstall JMR completely, including checking "Delete any existing settings and library" in the uninstaller,
Reboot
Reinstall JMR.
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Author: CRS
Created At: 2018-11-22T05:45:54+08:00
Updated At: 2018-12-15T19:19:54+08:00
Views: 40
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
It still doesn't work.
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Author: F. Ag.
Created At: 2018-11-22T05:45:54+08:00
Updated At: 2018-12-15T19:19:54+08:00
Views: 40
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
Your logs are showing BytescoutScreenCapturing.dll is causing an access violation and this is stopping JMR from running. Its not clear from the logs what is missing or installed on your machine that is causing this.
Try search for BytescoutScreenCapturing.dll and see if another application is also using it.
Check that it is not being blocked by your antivirus for some reason. The following files should be in the JMR install folder.
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Author: CRS
Created At: 2018-11-22T05:45:54+08:00
Updated At: 2018-12-15T19:19:54+08:00
Views: 40
Votes: 0
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Attachments
From Support Migration @ 08 May 2023 02:05
Votes: 0
After this week Windows updates Jaksta works again.
Thank You.
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Author: F. Ag.
Created At: 2018-11-22T05:45:54+08:00
Updated At: 2018-12-15T19:19:54+08:00
Views: 40
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0