All downloads are from YouTube live streams.
The first time, it was out of the blue after working fine for many hours.
Since then it's been crashing after downloading for less than a minute.
I have rebooted the Windows10 laptop, JMR still crashing.
Debug log attached, snap attached.
OMG it's FRIDAY! I do hope you are on duty.
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Author: Patricia
Created At: 2023-03-10T20:47:39+08:00
Updated At: 2023-03-10T20:47:39+08:00
Views: 17
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Answers: 12, Votes: 0
I cannot see that the files have uploaded - I definitely attached them. Trying again, just the debug log.
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Author: Patricia
Created At: 2023-03-10T20:47:39+08:00
Updated At: 2023-03-10T20:47:39+08:00
Views: 17
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
Update
I let JMR have a rest, then turned off "monitor on start" and entered a YouTube live stream URL manually and it didn't crash... So I switched the monitoring back on and the streams have been downloading for 12+ minutes, no crashes.
Perhaps you could let me know if there's anything to be learned from the bug report?
Many thanks.
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Author: Patricia
Created At: 2023-03-10T20:47:39+08:00
Updated At: 2023-03-10T20:47:39+08:00
Views: 17
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
CRASHES RESUMED
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Author: Patricia
Created At: 2023-03-10T20:47:39+08:00
Updated At: 2023-03-10T20:47:39+08:00
Views: 17
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
Another crash. Please could someone look at the debug log and diagnose what the problem is.
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Author: Patricia
Created At: 2023-03-10T20:47:39+08:00
Updated At: 2023-03-10T20:47:39+08:00
Views: 17
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
JMR 22 v3.13.0 is crashing so soon after running that I haven't even got time to fetch a bug report.
I have uninstalled and reinstalled, it crashes immediately as the fresh install opens and starts downloading.
FRANTIC!
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Author: Patricia
Created At: 2023-03-10T20:47:39+08:00
Updated At: 2023-03-10T20:47:39+08:00
Views: 17
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
This morning the crashes have resumed and I've lost hours of recordings. Debug logs attached.
Among the acknowledgement emails from Support I noticed one on the 19th saying "The problem has been marked as Lost" (with an umlaut!).
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Author: Patricia
Created At: 2023-03-10T20:47:39+08:00
Updated At: 2023-03-10T20:47:39+08:00
Views: 17
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
I can see no sign in your log file of a crash happening. What do you mean by crash?
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Author: CRS
Created At: 2023-03-10T20:47:39+08:00
Updated At: 2023-03-10T20:47:39+08:00
Views: 17
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
There's a snap attached to my original post showing the box that appears on-screen "Jaksta Media Recorder 2022 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." CLOSE PROGRAM.
I have found that if I do not use the program for several hours it will then function normally for a day or two, but then start "crashing" again and is unusable without a long rest.
I was hoping you could see if there was conflict here, or a resource problem... but I have quite a high-end Dell XPS laptop with i7 cpu and 32GB RAM.
So many years of almost trouble-free service from Jaksta, from Version 3 onwards - and now this instability, which couldn't come at a worse time.
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Author: Patricia
Created At: 2023-03-10T20:47:39+08:00
Updated At: 2023-03-10T20:47:39+08:00
Views: 17
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
Something has changed on your PC. Possibly the March 2023 Windows Update that has been causing so many issues for people.
Please follow the How to get an msinfo32 system information export section.
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Author: CRS
Created At: 2023-03-10T20:47:39+08:00
Updated At: 2023-03-10T20:47:39+08:00
Views: 17
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
Thank you, CRS. I waited until the next crash, which just took place a few minutes ago.
Presumably you want the file uploaded - here it is, together with the latest debug log.
I sincerely hope you can find what the problem is.
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Author: Patricia
Created At: 2023-03-10T20:47:39+08:00
Updated At: 2023-03-10T20:47:39+08:00
Views: 17
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
BTW - The March Windows Update was on the 15th - Jaksta's "stopped working" problems started before that date, as per my initial post here.
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Author: Patricia
Created At: 2023-03-10T20:47:39+08:00
Updated At: 2023-03-10T20:47:39+08:00
Views: 17
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
Lots of apps are crashing on your machine including: SearchApp.exe, MovieMaker.exe, PhotoScapeX.exe, NetworkDiagnostics, VirtualDub64, BBCIPlayerDownloads.exe. What ever the problem with the computer is JMR is just a victim of it.
Id check:
1. All Windows Updates are successfully installed
2. Run the System file checker utility
Unfortunately I cant provide much advise beyond that.
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Author: CRS
Created At: 2023-03-10T20:47:39+08:00
Updated At: 2023-03-10T20:47:39+08:00
Views: 17
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0