Technical Support for Jaksta Media Recorder
Asked by Zenith Gurgel Neto @ 18 Jan 2017 08:01 / Views: 60
When I try to use the "AUTO" option... I got no stream information... and the video does not show anything...
When I turn off the "Auto" option.... The video Works normally!!
When I use the Jaksta Recorder for MAC... with the same Website, the "AUTO" optin works perfectly!!
What should be?
From Zenith Gurgel Neto @ 18 Jan 2017 08:01
Please provide your debug logs as per https://support.jaksta.com/discussions/topics/6000009063 so we can have a look.
From CRS @ 20 Jan 2017 03:01
Here is my log:
From Zenith Gurgel Neto @ 20 Jan 2017 05:01
Your logs show an embedded youtube video (https://www.youtube.com/embed/videoseries?list=PL5DDC53906C6CED92&loop=1&controls=0&showinfo=0&iv_load_policy=3&wmode=transparent) on https://www.cursoenfase.com.br been detected and formats/qualities extracted and prompted to you for selection. It is a playlist so multiple videos and formats/qualities are being extracted. You did not selected any of the videos in the playlist or formats/qualities offered to download.
Can you please switch debug on and then perform the steps to show the error you originally had where the video does not load.
From CRS @ 20 Jan 2017 06:01
But it is not this video(the link above) that I'm trying to see and I'm trying to detect and download.
From Zenith Gurgel Neto @ 20 Jan 2017 07:01
That's what the logs you provided say.
Please follow these steps exactly:
1. Tell me the full url to the video you are trying to capture, by entering into the reply of this conversation
2. Close your browser and Start JMR
3. Get Support > Switch On "If requested by support please switch Debug Mode on"
4. Switch AUTO on
5. Open your browser and navigate to the url in 1 and try and play the video
6. Get Support, click the paper airplane to create the logs on your desktop in a zip file.
7. Attach that zip file to this conversation.
From CRS @ 20 Jan 2017 07:01
From Zenith Gurgel Neto @ 20 Jan 2017 08:01
From Zenith Gurgel Neto @ 29 Mar 2017 08:03