Technical Support for Jaksta Media Recorder

Support | Windows | Technical | Jaksta Media Recorder | Can't get files from YouTube any more

Can't get files from YouTube any more

Asked by Dor Yovel @ 11 Dec 2016 04:12 / Views: 21

Nothing is happening anymore when I go to a YouTube link.

Even if I copy-paste the link to Jaksta, I get a red mark near it, but no video is downloaded.


From Dor Yovel @ 11 Dec 2016 04:12

Works ok here.

M0nH66z2_xPDITapoVvQTMQT3peUa9ylig.png

Please provide debug logs and url you are trying to capture so we can see what is going on.  Follow these instructions: https://support.jaksta.com/discussions/topics/6000009063


From CRS @ 11 Dec 2016 07:12

Hi

It goes for any YouTube link

This for example

https://www.youtube.com/watch?v=YIAwP3EGong

I hope it helps

Thanks!


From Dor Yovel @ 11 Dec 2016 15:12

You are getting the following error which indicates an issue with SSL on your computer.

2016-12-11 09:02:13,303 [5] INFO c4 [(null)] - ExtractionEngineDownloader: ERROR: Unable to download webpage: <urlopen error [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:590)> (caused by URLError(SSLError(1, u'[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:590)'),))

Please refer to this FAQ:

https://www.jaksta.com/support/windows/kb/url-is-not-supported-when-downloading-from-youtube-6000117073


From CRS @ 14 Dec 2016 15:12

Hi

Thanks. It worked!

It used to auto detect the videos

But now  I still need to copy-patse links from YouTube. manually


From Dor Yovel @ 14 Dec 2016 15:12

Auto detect still works.  Please provide debug log files like before but for AUTO mode on if it is not working for you.


From CRS @ 14 Dec 2016 15:12