Technical Support for Jaksta Media Recorder

connection problem

Asked by Pam.kratagon @ 29 Feb 2020 09:02 / Views: 2

 after the update, the program does not work properly:
in AUTO mode, most videos stop with exactly 23 seconds,
when clicking on DELETE or REMOVE an item, the program consela> from the black screen> and ends abruptly
e o Monitor esta gravando modelos já apaga

ao conseguem me passar o link da versao anterior?


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Works fine here.  Please provide debug logs showing the issue and also explain in english if you could.


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 this new version is crashing straight.
when deleting / removing a video, sometimes it crashes or the black screen, forcing me to restart the program.

already reinstalled, but still the same.
and now the AUTO function is no longer working, after a crash.

and again, after finishing a capture and starting the conversation, I am alerted by the anti virus about IDP-ALEXA51.

in this I lose the program, and I usually have to reinstall everything again


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 .


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Your logs are not in debug mode so doesnt show any crashes.

If you antivirus is blocking the application then that probably explains what you are seeing.  You will need to exclude it from your antivirus scans.


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 I activated the debug, before the failure.
now I don't know why the event was not sent together.
is to delete / cancel a download, which the program breaks.
I already put the excess of JMR in the anti-virus countless times, but sometimes it returns alert when it finishes downloading, and starts conversion.
forcing me to reinstall the program.
I already tested 4 anti viruss: avg, avast, kasperky and now I'm using the panda. they all give this alert during the conversation


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ps: it was only after the update that this problem started



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There are no virus's in our software Pam.  Ive told you this several times before.  If your AV software is detecting something then it is a false positive.    If you antivirus is blocking the application then that probably explains what you are seeing.  You will need to exclude it from your antivirus scans. 


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you didn't understand, there are 2 isolated problems:

1- when canceling / stopping a stream, the program breaks, giving a black screen and ending.I can open it again, no problem.
I'm just not able to end / stop a stream being downloaded.

2- when I finish converting a stream to AUTO mode, I am sometimes alerted about IDP.ALEXA51
even if you already put an exception in the antivirus, when you open it again, and go to the conversion event, the program is blocked, closed, and no longer opens.
in this I have to reinstall it


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Have you excluded all exe's in the Jaksta installation folder in your AntiVirus?  


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