Technical Support for Jaksta Media Recorder
Asked by Johor white @ 18 Mar 2016 11:03 / Views: 132
I am trying to download videos, none of the websites that I've tried are working. I've tried youtube,
dailymotion, vimeo. All say the download completes, but has 0 bytes and an (error).
From Johor white @ 18 Mar 2016 11:03
Your image shows the only capture to fail was #274. All the rest look fine. So im not sure what you mean all are failing?
If #274 is https://www.youtube.com/watch?v=sEhy-RXkNo0 then that downloads fine here.
Ensure your using the latest version 22.214.171.124 (Get Support) and have the latest page extraction engine which should download automatically if you have Get Support > Check for new version on.
You can check the version of the engine by going to Settings > Internet Downloads > Advanced > Page and the title should say 2016.03.14.
If your still having issues provide the url of the page hosting the video and your debug logs when you try and capture it by following these instructions: https://support.jaksta.com/discussions/topics/6000009063
From CRS @ 18 Mar 2016 12:03
I have videos on my list that are from some time ago, when the recorder
was working; they precede the last video where you saw the errror in the
picture. I had tried and deleted entries for failures befoe I took the
screen capture. I have uninstalled and reinstalled Jaksta just now, my
engine version was updated thereafter. Still I am getting 'complete
(Errors).' I gathered information for the error, and it is pasted below.
Also of note since I've reinstalled Jaksta: when I try to start auto
mode, so that Jaksta automatically recognizes videos, and downloads
them, it does not initiate, and I get this message " Error - Network
Monitor is installed, but not loading."
Start: 3/22/2016 10:45 PM
Destination: Rihanna Man Down - YouTube
Stream Downloading Starting: Size: 0 bytes/0 bytes (0%), Time: 00:00:00/Live,
Stream Downloading Queued: Size: 0 bytes/0 bytes (0%), Time: 00:00:00/Live,
Starting stream extraction process from https://www.youtube.com/watch?v=NQfblrVa9Q4
Extracting Failed: Size: 0 bytes/0 bytes (0%), Time: 00:00:00/Live,
Url is not supported. Please try Auto detection or the Digital Video Recorder.
End: 3/22/2016 10:45 PM
From Johor white @ 28 Mar 2016 10:03
To clear the Network Monitor is installed but not loading error - uninstall the Network Monitor from add/remove programs. Reboot and reinstall from the settings > internet downloads. Would recommend you to use winpcap instead of the network monitor unless you need to capture over vpn.
Please provide debug logs as per https://support.jaksta.com/discussions/topics/6000009063 so we can see what is causing the extraction error on your machine.
From CRS @ 29 Mar 2016 07:03
I have uninstalled network monitor, reinstalled winpcap, and tried again to download a video. I tried with auto and manual from the guides menu, and copying and pasting the video page address. Attached is the log zip file.
I thank you for your patience.
From Johor white @ 29 Mar 2016 10:03
Your machine has expired google certificates on it that are stopping JMR connecting via https.
This will show you how to fix it:
From CRS @ 29 Mar 2016 11:03