I'm reposting all of the following from the Mac forum!
I did an update for Jaksta MR this morning and now I cannot get it to record from iPlayer.
The last time this happened you advised me to do a re-install and clear my browsers cache history. That's what I have just done again and it still won't work.
Help and suggestions, please...
Hello? Have you any suggestions, please?
I’ve just done another complete uninstall and re-install.
Then I tried to capture www.bbc.co.uk/programmes/b07m57mz
Good news, I was offered a choice of the various formats available. I chose High and mp4…immediate failure, Complete (with errors) zero size…big sigh.
So I reset my option to High and prompt, then tried again. When offered I selected mp4 1280x720 and…it works!
Please can you advise me as to which options to select to avoid having to make a manual selection every time?
Have yet to record the whole programme...
Manage to get a complete download...at last, but it's a pain having to try out all the options on offer. What happened to being able to specify high / mp4 and let Jaksta do the rest?
Ben made some suggestions that I followed.
I've just tried the first of your two suggestions but opting in to the BBC HTML5 Player. Then I tried to download.
First attempt High / mp4 : Complete (Errors)
Second attempt High / Any: Complete (Errors)
Third go Prompt / Prompt: started but Complete after 5 mins of 1 hour programme.
Where's the log file? You said "You can find it by clicking the Find Log File button in the Preferences." Preferences...where is Preferences? What I did find was a Send Logs button (paper aeroplane) under Support, I hope that's what you're after...please see attached.
Now for your second suggestion!
Ben posts to tell me I'm in the wrong part of the support site and suggests I post over here!
Frustration is setting in...BobG
From R Gardner @ 24 Aug 2016 16:08