Technical Support for Jaksta Media Recorder

I have tried downloading from Netflix but getting a few issues.

1st attempt the video didn't fill the screen when played back., it was cropped in the middle. It was still the right ratio.

I then tried again and this time the video that it saved wont play and the preview is black.

I updated to latest version on 4th may.

Any ideas please

From Dana Goodhead @ 05 May 2019 06:05

Sorted the 1st issue. I think it was the video itself.

Still having issues with the saved mp4 videos being blank.

Could this be a bug in the update?

I'm still trailing this at the moment. Hopefully we can resolve this issue so I can go ahead and purchase.

From Dana Goodhead @ 06 May 2019 05:05

Are you affected by the latest Windows 10 Update?

From CRS @ 09 May 2019 14:05