Technical Support for Jaksta Media Recorder
Jaksta 220.127.116.11 closing itself down...
Asked by Patricia @ 28 May 2018 16:05 / Views: 36
... since Windows Update 1803 !!!
I see that I am not alone in having various problems since this update, but I haven't found anything specifically relating to Jaksta, only general complaints regarding "third-party AV".
As practised for the past several years, after I have started the required downloads I minimise Jaksta to taskbar, but since 1803 I eventually notice that the icon is showing as inactive. It has so far run for 40 minutes max, but when I reopen it the listed downloads (which are not cleared even tho Jaksta is set to do that) only show about 5 seconds each - however Jaksta has saved the full download, not just 5 seconds.
I have reinstalled Jaksta on top of itself (and rebooted), this has not helped. I don't want to uninstall it and reinstall from scratch, as there is (as far as I know) no way of backing up the ad-blocked list, to which I have added quite a few sites.
The loss of Jaksta is a massive problem for me, I do hope you can help.
From Patricia @ 28 May 2018 16:05
Oh where is an update when I need one, there are so many when I don't?! :-/
From Patricia @ 18 May 2018 07:05
I discovered that the Windows Update had changed my settings to use a proxy, and have now switched that off. Hoping this has fixed it.
From Patricia @ 19 May 2018 01:05
I do hope help will be along soon.
From Patricia @ 19 May 2018 08:05
(An aside.) I couldn't catch exactly what happened bu Jaksta suddenly installed SSL for a new installation of Firefox, which switched on proxy so I couldn't upload to YT - I switched it off.
I am puzzled that I haven't even received an acknowledgement of my support request, and wonder if I've been scrubbed out as an unwelcome user :'(
From Patricia @ 23 May 2018 09:05
You posted this in the Mac technical support forums and they have not been monitored for the last week only.
I have now moved it to the Windows technical support forums.
Somebody should get back to you with some help shortly.
From Liam @ 28 May 2018 16:05
What a dork! Sorry, and thank you, Liam.
From Patricia @ 28 May 2018 17:05