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Jaksta causes Firefox errors

Asked by Andreas Rudolph @ 26 Jan 2018 08:01 / Views: 23


Hi

I just upgraded to Jaksta 7.0.0.51, and remembering from past upgrades, I reinstalled the Firefox HTTPS monitor. Nevertheless, if I go on any website for downloads (or even the Jaksta support page!), I get this Firefox error:

SEC_ERROR_BAD_SIGNATURE

I tried reinstalling Jaksta 7.0.0.46 as that one worked; however, that's not working now, either.

Please review and let me know how to get past this.

Thanks,

Andy

andrudolph@cogeco.ca


From Andreas Rudolph @ 26 Jan 2018 08:01

Did you restart firefox?


From CRS @ 26 Jan 2018 08:01
PS: Jaksta seems to work fine with Chrome but I prefer Firefox...

 


From Andreas Rudolph @ 26 Jan 2018 08:01
Yes, every time, and I rebooted the PC as well.

Andy

 


From Andreas Rudolph @ 26 Jan 2018 08:01

From CRS @ 01 Feb 2018 12:02

 Error log attached


From Andreas Rudolph @ 04 Feb 2018 00:02

7.0.0.54 supports installing the certificate in Firefox > 57 at install time and via the reinstall Firefox HTTPS monitor button in the advanced settings.

The following has been updated to show the two methods available to either use the windows certificate store, or reinstall the cert into Firefox itself.

https://jaksta.com/support/windows/kb/firefox-not-loading-https-pages-when-monitoring-is-on-mentions-sec-error-bad-signature-6000040003


From CRS @ 12 Feb 2018 12:02