Technical Support for Jaksta Media Recorder
Jaksta causes Firefox errors
Asked by Andreas Rudolph @ 26 Jan 2018 08:01 / Views: 41
Hi
I just upgraded to Jaksta 7.0.0.51, and remembering from past upgrades, I reinstalled the Firefox HTTPS monitor. Nevertheless, if I go on any website for downloads (or even the Jaksta support page!), I get this Firefox error:
SEC_ERROR_BAD_SIGNATURE
I tried reinstalling Jaksta 7.0.0.46 as that one worked; however, that's not working now, either.
Please review and let me know how to get past this.
Thanks,
Andy
andrudolph@cogeco.ca
From Andreas Rudolph @ 26 Jan 2018 08:01
Did you restart firefox?
From CRS @ 26 Jan 2018 08:01
From Andreas Rudolph @ 26 Jan 2018 08:01
Andy
From Andreas Rudolph @ 26 Jan 2018 08:01
Can you please provide debug logs as per https://jaksta.com/support/windows/technical/jaksta-media-recorder/how-to-generate-debug-logs-6000009063
From CRS @ 01 Feb 2018 12:02
Error log attached
From Andreas Rudolph @ 04 Feb 2018 00:02
Please see the new information at:
From CRS @ 06 Feb 2018 10:02
7.0.0.54 supports installing the certificate in Firefox > 57 at install time and via the reinstall Firefox HTTPS monitor button in the advanced settings.
The following has been updated to show the two methods available to either use the windows certificate store, or reinstall the cert into Firefox itself.
From CRS @ 12 Feb 2018 12:02