JMR 2023 5.8.1 update failed

Question

Result of update was "no monitors available" and an invitation to tour audio features... in a frozen box - unable to OK anything or close down, had to use Task Manager "End Task".     I ran the update again but it said it would update 2023 5.8.1, rather than the 2022 version that is active, so I exited down the update.      2022 is still working so am waitng for advice before trying again.      (I keep meaning to update my previous problem about JMR 2022 crashing repeatedly - it stopped crashing within a few hours of my last post, no explanation.)  
    --- Import --- Author: Patricia Created At: 2023-05-09T17:08:45+08:00 Updated At: 2023-05-18T03:35:45+08:00 Views: 342 Votes: 2 --- Import ---

Answer

Hi, I have a similar problem, namely the install package of the new version doesn't "see" the existing 2022.3.13.0 version and therefore installs a fresh install.
     I unnistalled the 2023.5.8.1 version and now I'm staying with the previous one, but it's an annoying thing because I would not like to lose my settings and monitor list etc...
     Is there a way to fix this? or maybe is there a way how to export the monitors and settings to the new installation?
     Thanks.

Answer

Hi, same problem here, and moreover the old activation key doesn't work: do you need to buy another licence for the 2023 versione?

Answer

I have had similar problems.  Starting JMR I was told of update, and also found that "new version doesn't "see" the existing 2022.3.13.0 version and therefore installs a fresh install.", which completely messed up my system.  Jaksta froze.     I now request advice please:  1. do I do a complete removal of any previous Jaksta installation?  2. where are settings stored?  can I transfer settings? I wish not to have to re-set from scratch  3. how do I "reactivate" any new installation?       
    --- Import --- Author: JohnB Created At: 2023-05-09T17:08:45+08:00 Updated At: 2023-05-18T03:35:45+08:00 Views: 342 Votes: 2 --- Import ---

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I realized this whole thing broke also my network monitor and all settings like naming rules....  WTF guys?!

Answer

The same with my previous 2022.3.13.0 version.   
    --- Import --- Author: ANTONIO JOSE Created At: 2023-05-09T17:08:45+08:00 Updated At: 2023-05-18T03:35:45+08:00 Views: 342 Votes: 2 --- Import ---

Answer

And why isn't there any new Release Notes about this new version?       
    --- Import --- Author: ANTONIO JOSE Created At: 2023-05-09T17:08:45+08:00 Updated At: 2023-05-18T03:35:45+08:00 Views: 342 Votes: 2 --- Import ---

Answer

SAME problem here! I installed the new 2023 version of Jaksta Media Recorder. It ignored the old version and installed a new version as well. It will not accept the old activation key so it's only a Trial Version. Worse still, it won't record anything but gives a message : "Unable to find Speaker (Digital Video Recorder)" When I switch off Audio Redirection it records full screen but with very faint poor audio!     I'm now going to try to uninstall the 2023 version and pray it doesn't mess up my 2022 version!     I was hoping the 2023 version would solve my existing problem of not being able to record Full Screen only 3/4 screen on my 2022 version. It DID! But I can't use it because it doesn't record proper audio and it's only the Trial version! Would the non-Trial version of 2023 record Full Screen? Can you sort out the Audio and Activation Key problems? Jaksta staff please reply!       
    --- Import --- Author: Lynne Hall Created At: 2023-05-09T17:08:45+08:00 Updated At: 2023-05-18T03:35:45+08:00 Views: 342 Votes: 2 --- Import ---

Answer

Just uninstalled 2023 version and it HAS messed up my 2022.3.13.0 version so I have ZERO software now! My 2022 software puts up a message "DVR is not available. The DVR features are not installed correctly. Please reinstall this application." But I can't uninstall 2022.3.13.0 & re-install it because Jaksta no longer provides a link to download JMR 2022.3.13.0! I'm in a real mess and really upset as I need the software now! Wish I'd never followed Jaksta's prompt to download 2023 version. No one else download this update! Desperately need help! At least send me a link to re-download JMR 2022.3.13.0 again! PLEASE reply Jaksta staff! 
    --- Import --- Author: Lynne Hall Created At: 2023-05-09T17:08:45+08:00 Updated At: 2023-05-18T03:35:45+08:00 Views: 342 Votes: 2 --- Import ---

Answer

@Lynne Hall      JMR 2022 3.13.0     I hope this link will allow you (or anyone) to download the exe from my Dropbox:     https://www.dropbox.com/s/x0a82a24ptafl90/JMR-2022.3.13.0.exe?dl=0   
    --- Import --- Author: Patricia Created At: 2023-05-09T17:08:45+08:00 Updated At: 2023-05-18T03:35:45+08:00 Views: 342 Votes: 2 --- Import ---

Answer

@Patricia   Thanks so much for your reply. I'm a bit afraid to try downloading your link in case it doesn't work and I lose 2022.3.13.0 completely. Going to hang on and pray Jaksta replies tomorrow and at least sends me a confirmed working link for 2022.3.13.0. I may try your link if they don't.     Is it normal for so many unsolved problems with Jaksta Media Recorder? I read many good reviews before downloading but now see many people have problems. Didn't expect the update to ruin my existing software. So frustrating. Thank you again.  
    --- Import --- Author: Lynne Hall Created At: 2023-05-09T17:08:45+08:00 Updated At: 2023-05-18T03:35:45+08:00 Views: 342 Votes: 2 --- Import ---

Answer

As a test I'm going to see if we're allowed to attach exe files to posts here...

Oh, they're saying it's too big. I suppose it'll have to be zipped...

Well I zipped it but it's still too big.

The file in Dropbox is the original JMR-2022.3.13.0.exe file downloaded from Jaksta when that version was released.

Well, it's there to try if Support don't respond very soon - I can imagine how desperate you are :(

--- Import ---
Author: Patricia
Created At: 2023-05-09T17:08:45+08:00
Updated At: 2023-05-18T03:35:45+08:00
Views: 342
Votes: 2
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Answer

I'm having a similar issue as well where my software updated without any errors, but it did not upgrade my existing 2022 installation or detect any of my monitors. It's also telling me that my key does not work. 
    --- Import --- Author: Jesse Created At: 2023-05-09T17:08:45+08:00 Updated At: 2023-05-18T03:35:45+08:00 Views: 342 Votes: 2 --- Import ---

Answer

i bet someone brought the software from him and now they don;t know what they are doing.

Answer

Reply to Lynne.     You will find the link to  JMR-2022.3.13.0.exe in the downloads list on your computer. Just go to "This PC" and click on downloads and you should find the original link to reinstate your previous edition of Jaksta.     However, this 2023 version did not uninstall previous versions, so the previous version should still be there on your computer, maybe you've lost the desktop shortcut?       
    --- Import --- Author: Charlie Lacey Created At: 2023-05-09T17:08:45+08:00 Updated At: 2023-05-18T03:35:45+08:00 Views: 342 Votes: 2 --- Import ---

Answer

@CharlieLacey I still have my 2022 version on my PC . As I explained at the start of this thread, what it has lost is the ability to "find the audio speaker" so it refuses to record at all unless I switch off Audio Redirection, in which case it records but with barely audible poor sound. Other people have encountered this audio problem but only on the new 2023 version. My 2022 version was working perfectly before I downloaded the update (apart from recording 3/4 not full screen). Suspect what affected it was when I uninstalled 2023.      I'm still waiting for a reply from Jacksta, I emailed them as well as writing on here. Sincerely hope they reply before weekend or I'm stuck. Afraid to uninstall 2022.2.13.0 in case it won't install properly again or overrides it with the faulty 2023 version. I'll try that as a last resort.      Do Jaksta normally reply eventually? Haven't experienced this lack of communication before with any other legitimate paid software.  
    --- Import --- Author: Lynne Hall Created At: 2023-05-09T17:08:45+08:00 Updated At: 2023-05-18T03:35:45+08:00 Views: 342 Votes: 2 --- Import ---

Answer

The other option is to go to control panel,  and in the system status section restore your computer to the point before you downloaded Jaksta 2023. This will restore all hardware settings as they were at the creation of the recovery point and will not alter any of your files or documents.

I investigated the download link described above on my machine and it did appear to be 2022.2.13.0. Whether this solution restores your audio settings I couldn't say.

You're right, looking at the threads in the forum the replies from support are few and far between.    --- Import --- Author: Charlie Lacey Created At: 2023-05-09T17:08:45+08:00 Updated At: 2023-05-18T03:35:45+08:00 Views: 342 Votes: 2 --- Import ---

Answer

Have followed the link for 2022.13.0 and downloaded this version of JMR.

I can confirm that it downloads correctly and is the 2022 version. It also appears to have corrected the DVR components that were adversely affected by my dalliance with the 2023 version. The activation key issue does not arise.

Lesson to be learned here... where computers are concerned it doesn't pay to be an early adopter... and if it ain't broke don't fix it.   --- Import --- Author: Charlie Lacey Created At: 2023-05-09T17:08:45+08:00 Updated At: 2023-05-18T03:35:45+08:00 Views: 342 Votes: 2 --- Import ---

Answer

I've had the same problem that many of you have had with the JMR-2023 Update  - it won't recopgnize my license key.  On 05-05-2023 I received an email from Jaksta support:     Your activation code will remain valid for all future versions of Jaksta for Windows.      Therfore, no new license should be necessary.     The following steps worked for me to reinstall JMR-2022.3.13.0 for Windows after the JMR-2023 update failure.  PLEASE NOTE: Thhis assumes you have a copy of JMR-2022.3.13.0.exe  1.  Completeley uninstall JMR-2023.  i used  Geek Uninstaller to do this.        a) JMR-2023 has 3 components; NPcap, NetMonitor, and JMR-2023.  I uninstalled NeMonitor and NPCap first, then JMR-2023.  2.  If you still have JMR-2022.3.13.0 installed, try it.  If it works, great.  If not, proceed to step 3.  3.  Completeley uninstall JMR-2022.3.13.0 (see step 1, Geek Uninstaller)  4.  Reboot, then reinstall JMR-2022.3.13.0 (if you have it).     This procedure recovered JMR-2022.3.13.0, and my old license key worked.  Until they get JMR-2023 fixed, I suggest you go to the "Get Support" tab in JMR-2022 and set "Check for new version on start" to OFF.     Hope this helps. 
    --- Import --- Author: John R. Smith Created At: 2023-05-09T17:08:45+08:00 Updated At: 2023-05-18T03:35:45+08:00 Views: 342 Votes: 2 --- Import ---

Answer

Same problem as described above. The latest update only installs as a trial version and previous activation key is invalid. Also the new installation damages the previous version. To solve the problem uninstall both the new and previous versions and reinstall the previous version which works. Disable the update nag screen in the get support screen. Frankly I am amazed that Jaksta  have released this update without testing it properly. Certainly with so many posts and no solution or even acknowledgement  from  Jaksta  the developers should pull this update. 
    --- Import --- Author: John Galloway Created At: 2023-05-09T17:08:45+08:00 Updated At: 2023-05-18T03:35:45+08:00 Views: 342 Votes: 2 --- Import ---

Answer

For me, with the same issue, it seams obvious that Jaksta is trying 
silently, that is without anonting it opennly, saying the 2023 version 
requires us to buy a new registration key. You can easilly confirm it 
by looking at the licence field type formation of the new key and you 
see that it is diferent from the previous one of the 2022 version.     You have already a new version available, the JMR-2023.5.10.2.exe, and the licence key issue remains unsolved.     Jaksta is trying to make more money from the lifetime old customers. It's sad but it's true.
    --- Import --- Author: ANTONIO JOSE Created At: 2023-05-09T17:08:45+08:00 Updated At: 2023-05-18T03:35:45+08:00 Views: 342 Votes: 2 --- Import ---

Answer

i think something happened and a new person is running the show and dont have access to the old keys and is trying to blend in

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I think the deathly silence fromJaksta tells all. This new update requires you to purchase a new licence. Stick with the earlier version as it still works

--- Import ---
Author: John Galloway
Created At: 2023-05-09T17:08:45+08:00
Updated At: 2023-05-18T03:35:45+08:00
Views: 342
Votes: 2
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Answer

2022 may be working for now - but what about when YouTube tinkers with its system and Jaksta needs an updated extraction engine or new version?  Then we're stymied!     I noticed that there's already been an extraction engine update for 2023 but I didn't respond to the notification.     (As 2022 is functioning normally I have not uninstalled 2023, it's lying dormant here, maybe waiting to torment me!)  
    --- Import --- Author: Patricia Created At: 2023-05-09T17:08:45+08:00 Updated At: 2023-05-18T03:35:45+08:00 Views: 342 Votes: 2 --- Import ---

Jaksta Media Recorder for Windows for Windows Technical Support Forum

JMR 2023 5.8.1 update failed