Could help me to record this stream from RAI:

http://www.raiplay.it/video/2016/11/cartabianca-4f8d1cee-ca8b-48e5-8dcf-931cccb9e48f.html

otherway I must ask the refound of my money and go to search for another sw...
Thanks

Works fine here in AUTO mode, detected from chrome.

Switch the AUTO button to on and then go to the page and play the video.  You will be prompted with a couple of qualities that are available.

If your still having issues please provide debug logs as per https://support.jaksta.com/discussions/topics/6000009063