Technical Support for Jaksta Music Recorder

Support | Windows | Technical | Jaksta Music Recorder | Cannot record music from any site

Cannot record music from any site

Asked by Mike Lawrence @ 07 Jul 2019 02:07 / Views: 2

Had to reinstall Jaksta Music Recorder on my Windows 10 machine and now I can't record music from any site (spotify, etc.)


From @

Please ensure you you follow any popups you get about UEFI/secureboot being enabled.

https://support.jaksta.com/a/solutions/articles/6000039992--this-computer-has-an-uefi-bios-with-secureboot-enabled-message 

Ensure you are not using the windows store version of spotify.  Download the desktop version from  https://www.spotify.com/au/download/other/ 

Please provide debug logs as per when attempting to record spotify.

https://www.jaksta.com/support/windows/technical/jaksta-media-recorder/how-to-generate-debug-logs-6000009063 


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