Technical Support for Jaksta Music Recorder

Hello

I have downloaded Jaksta 7 Music Recorder  (on a new windows 10 computer) and have a licence which I have activated.

When I try and start recording I get the following error message:

Exception from HRESULT:0x88890008.

Do you have a fix for this please?

Thanks

Matt

Please provide debug logs as per

https://www.jaksta.com/support/windows/technical/jaksta-media-recorder/how-to-generate-debug-logs-6000009063

Sorry as per https://www.jaksta.com/support/windows/technical/jaksta-music-recorder/how-to-generate-debug-logs-6000009060