Jaksta Media Recorder for Windows for Windows Technical Support Forum

Downloading is unsuccessful, from Australian on-demand service, '7plus'

Hello team,

Am hoping you can help me please.

I wish to download from the Australian on-demand service, '7plus'.

Am using Jaksta Media Recorder version 2022.3.6.0, to do this.

Jaksta M R successfully offers the choice of streams to download from - then, after the download goes ahead, JMR says 'Connecting' - but a short while after says 'Complete (Errors)'. Nothing more actually happens. No actual download.

Could anyone advise me over this please?

Many thanks.

Jack




--- Import ---
Author: Jack Starr
Created At: 2022-08-01T11:04:18+08:00
Updated At: 2022-08-04T10:19:58+08:00
Views: 9
Votes: 0
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From Support Migration @ 08 May 2023 02:05

Answers: 4, Votes: 0

Streams are copy protected, so you need to use the DVR recording feature for JMR.





--- Import ---
Author: CRS
Created At: 2022-08-01T11:04:18+08:00
Updated At: 2022-08-04T10:19:58+08:00
Views: 9
Votes: 0
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Attachments

From Support Migration @ 08 May 2023 02:05

Votes: 0

Thanks for your reply, CRS.

Had already tried the DVR method, but that didn't work either!

Have tried again - but it's still unsuccessful.

This help page may need amending?: https://www.jaksta.com/how-to-guides/7plus

Thought I'd used JMR for other sites (streams) that I thought were copy-protected, and they seem to download well.

If any kind of 'fix' is possible, I had hoped it would be the download route - to avoid possible buffering, etc.

Cheers.




--- Import ---
Author: Jack Starr
Created At: 2022-08-01T11:04:18+08:00
Updated At: 2022-08-04T10:19:58+08:00
Views: 9
Votes: 0
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From Support Migration @ 08 May 2023 02:05

Votes: 0

JMR will not directly download copy protected content.  To make software that does is illegal.

DVR works fine here as per the image I showed.

Please provide debug logs as per https://www.jaksta.com/support/windows/technical/jaksta-media-recorder/how-to-generate-debug-logs-6000009063 so I can work out what is wrong on your machine.




--- Import ---
Author: CRS
Created At: 2022-08-01T11:04:18+08:00
Updated At: 2022-08-04T10:19:58+08:00
Views: 9
Votes: 0
--- Import ---



From Support Migration @ 08 May 2023 02:05

Votes: 0

Thanks for your reply and for offer of debug help.

Obviously it's just my machine. Sorry.

Have done a PC system restore and re-installed JMR (2022.3.6.0).

It has worked briefly - but it's still very temperamental.

But I realise - now - that this is not necessarily a Jaksta problem.

Apologies If I've wasted your time.

I'm going to 'mark as solved' (thank you), and if I do get in to more probs, trust it's acceptable to start another thread, please.

All the best,

Jack




--- Import ---
Author: Jack Starr
Created At: 2022-08-01T11:04:18+08:00
Updated At: 2022-08-04T10:19:58+08:00
Views: 9
Votes: 0
--- Import ---



From Support Migration @ 08 May 2023 02:05

Votes: 0