After I have clicked on the DVR camera, and then click on the globe, the program shuts down without the dvr browser window opening. I have tried everything I can think of. I am running Windows 10 Build 21318, 64-bit.
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Author: Sheryl Mann
Created At: 2021-02-23T19:22:46+08:00
Updated At: 2021-02-23T19:22:46+08:00
Views: 13
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Answers: 6, Votes: 0
Please provide debug logs as per https://www.jaksta.com/support/windows/technical/jaksta-media-recorder/how-to-generate-debug-logs-6000009063
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Author: CRS
Created At: 2021-02-23T19:22:46+08:00
Updated At: 2021-02-23T19:22:46+08:00
Views: 13
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
Log file.
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Author: Sheryl Mann
Created At: 2021-02-23T19:22:46+08:00
Updated At: 2021-02-23T19:22:46+08:00
Views: 13
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
Log file attached.
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Author: Sheryl Mann
Created At: 2021-02-23T19:22:46+08:00
Updated At: 2021-02-23T19:22:46+08:00
Views: 13
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
I think the other file wasn't right.
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Author: Sheryl Mann
Created At: 2021-02-23T19:22:46+08:00
Updated At: 2021-02-23T19:22:46+08:00
Views: 13
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
Your logs are showing you are using Windows 10 10.0.21318.0 which is a Windows 10 Insider Preview Build from the DEV channel released 5 days ago.
Your logs show JMR is having trouble creating the virtual desktop environment required for the DVR to work.
Due to the nature of builds from the dev channel I cant support them. I do see that a new DEV channel build 21322 was released a few hours ago which may fix the issue.
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Author: CRS
Created At: 2021-02-23T19:22:46+08:00
Updated At: 2021-02-23T19:22:46+08:00
Views: 13
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
Thanks I'll try it. Otherwise, need to use my STABLE desktop.
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Author: Sheryl Mann
Created At: 2021-02-23T19:22:46+08:00
Updated At: 2021-02-23T19:22:46+08:00
Views: 13
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0