Jaksta Media Recorder for Windows for Windows Technical Support Forum

issues with netflix

I have tried downloading from Netflix but getting a few issues.

1st attempt the video didn't fill the screen when played back., it was cropped in the middle.  It was still the right ratio.

I then tried again and this time the video that it saved wont play and the preview is black.

I updated to latest version on 4th may.

Any ideas please




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Author: Dana Goodhead
Created At: 2019-05-05T06:35:11+08:00
Updated At: 2019-05-05T06:35:11+08:00
Views: 22
Votes: 0
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From Support Migration @ 08 May 2023 02:05

Answers: 2, Votes: 0

Sorted the 1st issue. I think it was the video itself.

Still having issues with the saved mp4 videos being blank.

Could this be a bug in the update?

I'm still trailing this at the moment.  Hopefully we can resolve this issue so I can go ahead and purchase.




--- Import ---
Author: Dana Goodhead
Created At: 2019-05-05T06:35:11+08:00
Updated At: 2019-05-05T06:35:11+08:00
Views: 22
Votes: 0
--- Import ---



From Support Migration @ 08 May 2023 02:05

Votes: 0

Are you affected by the latest Windows 10 Update?

https://www.jaksta.com/support/windows/kb/windows-10-1809-dvr-recordings-are-blankblack-videos-6000221913




--- Import ---
Author: CRS
Created At: 2019-05-05T06:35:11+08:00
Updated At: 2019-05-05T06:35:11+08:00
Views: 22
Votes: 0
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From Support Migration @ 08 May 2023 02:05

Votes: 0