Hi,
I'm trying Jaksta Media Recorder 7 on Windows.
After installing it once started, but not a second time.
I de- and reinstalled the application. Same behavior.
Would you please check the attached files and tell me what to do?
Thank you. Regards
Babak
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Author: Babak Moaed-Zadeh
Created At: 2021-09-26T02:04:54+08:00
Updated At: 2021-09-26T02:04:54+08:00
Views: 7
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Answers: 3, Votes: 0
The attached zip file with logs is corrupt. Please follow the instructions here for getting log files
Could you also please translated the screenshot to english.
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Author: CRS
Created At: 2021-09-26T02:04:54+08:00
Updated At: 2021-09-26T02:04:54+08:00
Views: 7
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
Hi,
the text in the error message in the screenshot means:
The object reference was not set to an object instance.
"bei" means where (at which variables) this happens.
Is this a .NET error? Cause .NET crashed, too - as to see in the Windows event logs.
Attached are again the log files and the sysinfo.
Thank you.
--- Import ---
Author: Babak Moaed-Zadeh
Created At: 2021-09-26T02:04:54+08:00
Updated At: 2021-09-26T02:04:54+08:00
Views: 7
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
Hi,
I've deinstalled the application again with - this time - "deleting existing settings and libraries option". After reinstalling the first start ended with an error message (see EM001.png).
The german text in the error message means: "The type initializer for "cs" threw an exception."
After turning the application "Windows 10 Firewall Control" to "allow everthing mode" and starting Jaksta as admin it runs. Even after restarting. I hope this will last.
Regards
Babak
--- Import ---
Author: Babak Moaed-Zadeh
Created At: 2021-09-26T02:04:54+08:00
Updated At: 2021-09-26T02:04:54+08:00
Views: 7
Votes: 0
--- Import ---
From Support Migration @ 08 May 2023 02:05
Votes: 0