Everything was working fine until my Windows 10 laptop did an auto-update last night.
Ever since then, the DVR Browser get stuck on "Loading Browser..."
Same issue no matter what DVR shortcut buttons (Hulu, Netflix, Amazon,etc.) I try.
Again, this was all working fine prior to the Win10 update. Might be worth noting that after restarting post-update, got a message that Jaksta had shut down improperly so setting would b reset.
Tried a fix from another post (Control Panel -> Network and Internet -> Internet Options -> Connections -> LAN settings -> check "Use a proxy server...") to no avail.
Any suggestions would be greatly appreciated.
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Author: muSICK Lessons
Created At: 2020-12-10T02:10:53+08:00
Updated At: 2020-12-10T02:10:53+08:00
Views: 21
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Answers: 5, Votes: 0
After trying to uninstall, reboot and then reinstall if the issue still persists then please provide debug logs as per
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Author: CRS
Created At: 2020-12-10T02:10:53+08:00
Updated At: 2020-12-10T02:10:53+08:00
Views: 21
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
Tried uninstall, reboot, reinstall to no avail.
Recorded debug logs trying to launch Jaksta Media Recorder 7 DVR browser for Hulu, Prime Video, and Netflix. Log attached.
Please advise.
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Author: muSICK Lessons
Created At: 2020-12-10T02:10:53+08:00
Updated At: 2020-12-10T02:10:53+08:00
Views: 21
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
Try deleting the folder C:\Users\<your user name>\AppData\Local\Jaksta Media Recorder 7\ChromeDvr and then restart JMR.
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Author: CRS
Created At: 2020-12-10T02:10:53+08:00
Updated At: 2020-12-10T02:10:53+08:00
Views: 21
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
Deleted the folder as you suggested then restarted JMR. Still running into the same issue - DVR window opens, but just get "Loading Browswer ..." regardless of which DVR button (Netflix, Prime Video, Hulu, etc.) I try.
--- Import ---
Author: muSICK Lessons
Created At: 2020-12-10T02:10:53+08:00
Updated At: 2020-12-10T02:10:53+08:00
Views: 21
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
From your last logs jbwdp.exe is starting and immediately exiting. Is your AV blocking it or something else stopping it from starting?
Perhaps your Windows Event logs might show something.
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Author: CRS
Created At: 2020-12-10T02:10:53+08:00
Updated At: 2020-12-10T02:10:53+08:00
Views: 21
Votes: 0
--- Import ---
From Support Migration @ 08 May 2023 02:05
Votes: 0