Jaksta Media Recorder for Windows for Windows Technical Support Forum

I really need help - debug is not possible because the problem is that JMR just crashes.

At this point i expect JMR to crash as soon as i start AUTO the first time of the day - just now i had the sad record of needing 30 minutes until JMR AUTO started working!

What can i do?

The 2 problems are that it is only rare luck to get AUTO started and if its working it can crash at any time (normally expect a crash after 2 hours max!)

when it crashes this way i lose my internet connection until i reopen JMR or delete the created Proxy in windows settings.

Idk much about proxy but AUTO creates one and at this point its nearly unusable.

I downloaded test version on 2 other machines. everywhere JMR can crash like random but only on my main machine its having problems to even connect.

The normal connection time JMR AUTO needs is 8 minutes. (on other machine it works instant)

JMR AUTO can also crash without any other application active: start windows, start JMR, start AUTO, wait 3 min, crash

its the exact same crash always first freezes and window cant be targeted. after 10-30 sec app closes itself and kills all active video or stream connections (and all other connections)

What can i do? Something to change how the proxy gets created or some other settings?

Pls help

--- Import ---
Author: Ramon
Created At: 2022-07-29T02:14:15+08:00
Updated At: 2022-07-29T02:14:15+08:00
Views: 44
Votes: 0
--- Import ---

Settings > Internet Downloads. Look at which Network Monitors you have installed and are using.

Use Add/Remove programs to uninstall the ones you have installed, reboot and then install only Npcap using the link on Settings > Internet Downloads.

Ensure your machine has successfully installed all Windows Updates.  Look in your event log for failures and other apps crashing.  Rectify those issues.

Run the system file checker tool: https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e.  Rectify those issues.

If still happening:

Please provide msinfo32 dump as per https://www.jaksta.com/support/windows/technical/jaksta-media-recorder/how-to-generate-debug-logs-6000009063

Please note that these AUTO related crashes are always windows update related.  Ie Windows Updates have failed to install correctly and left the machine in an unstable state.

--- Import ---
Author: CRS
Created At: 2022-07-29T02:14:15+08:00
Updated At: 2022-07-29T02:14:15+08:00
Views: 44
Votes: 0
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Ok, since this i a big task for me, i just found time today to look into it (Still many AUTO crashes on every device (even a complete new one).

In Event Viewer, Windows Logs, Application i found that for every crash of JMR AUTO there is

.NET Runtime Error (and i hope the following helps for a solution, because otherwise this would take me hours i think)

so here is what i found from this error (1026) and after these 4 entries i bring up the JMR error connected crash

new pc xml view

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

 <Provider Name=".NET Runtime" />

 <EventID Qualifiers="0">1026</EventID>

 <Version>0</Version>

 <Level>2</Level>

 <Task>0</Task>

 <Opcode>0</Opcode>

 <Keywords>0x80000000000000</Keywords>

 <TimeCreated SystemTime="2022-09-24T20:19:04.3670624Z" />

 <EventRecordID>4502</EventRecordID>

 <Correlation />

 <Execution ProcessID="12112" ThreadID="0" />

 <Channel>Application</Channel>

 <Computer>GL-LT-Huawei</Computer>

  <Security />

 </System>

- <EventData>

 <Data>Application: jmrp.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.InvalidOperationException at System.Net.Security._SslStream.EndRead(System.IAsyncResult) at System.Net.Security.SslStream.EndRead(System.IAsyncResult) at aje.EndRead(System.IAsyncResult) at aku+c.i(System.IAsyncResult) at aku.a(System.IO.Stream, System.IO.Stream, Byte[], System.Threading.CancellationTokenSource, System.Action`3<Byte[],Int32,Int32>, ai4) at aku+c.j(System.IAsyncResult) at System.Net.LazyAsyncResult.Complete(IntPtr) at System.Net.LazyAsyncResult.ProtectedInvokeCallback(System.Object, IntPtr) at System.Net.Security._SslStream.StartWriting(Byte[], Int32, Int32, System.Net.AsyncProtocolRequest) at System.Net.Security._SslStream.WriteCallback(System.IAsyncResult) at System.Net.LazyAsyncResult.Complete(IntPtr) at System.Net.ContextAwareResult.CompleteCallback(System.Object) at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) at System.Net.ContextAwareResult.Complete(IntPtr) at System.Net.LazyAsyncResult.ProtectedInvokeCallback(System.Object, IntPtr) at System.Net.Sockets.BaseOverlappedAsyncResult.CompletionPortCallback(UInt32, UInt32, System.Threading.NativeOverlapped*) at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32, UInt32, System.Threading.NativeOverlapped*)</Data>

 </EventData>

 </Event>

same error again, but more entries

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

 <Provider Name=".NET Runtime" />

 <EventID Qualifiers="0">1026</EventID>

 <Version>0</Version>

 <Level>2</Level>

 <Task>0</Task>

 <Opcode>0</Opcode>

 <Keywords>0x80000000000000</Keywords>

 <TimeCreated SystemTime="2022-09-25T17:31:27.9569461Z" />

 <EventRecordID>4608</EventRecordID>

 <Correlation />

 <Execution ProcessID="12716" ThreadID="0" />

 <Channel>Application</Channel>

 <Computer>GL-LT-Huawei</Computer>

  <Security />

 </System>

- <EventData>

 <Data>Application: jmrp.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.InvalidOperationException at System.Net.Security.SslState.CheckThrow(Boolean, Boolean) at System.Net.Security.SslState.get_SecureStream() at System.Net.Security.SslStream.BeginWrite(Byte[], Int32, Int32, System.AsyncCallback, System.Object) at aje.BeginWrite(Byte[], Int32, Int32, System.AsyncCallback, System.Object) at aku+c.i(System.IAsyncResult) at aje.k(System.IAsyncResult) at System.Net.LazyAsyncResult.Complete(IntPtr) at System.Net.LazyAsyncResult.ProtectedInvokeCallback(System.Object, IntPtr) at System.Net.Security._SslStream.ProcessFrameBody(Int32, Byte[], Int32, Int32, System.Net.AsyncProtocolRequest) at System.Net.Security._SslStream.ReadFrameCallback(System.Net.AsyncProtocolRequest) at System.Net.AsyncProtocolRequest.CompleteRequest(Int32) at System.Net.FixedSizeReader.CheckCompletionBeforeNextRead(Int32) at System.Net.FixedSizeReader.ReadCallback(System.IAsyncResult) at aje.k(System.IAsyncResult) at System.Net.LazyAsyncResult.Complete(IntPtr) at System.Net.ContextAwareResult.CompleteCallback(System.Object) at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) at System.Net.ContextAwareResult.Complete(IntPtr) at System.Net.LazyAsyncResult.ProtectedInvokeCallback(System.Object, IntPtr) at System.Net.Sockets.BaseOverlappedAsyncResult.CompletionPortCallback(UInt32, UInt32, System.Threading.NativeOverlapped*) at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32, UInt32, System.Threading.NativeOverlapped*)</Data>

 </EventData>

 </Event>

and on my main machine (older but stronger):

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name=".NET Runtime" />

  <EventID Qualifiers="0">1026</EventID>

  <Version>0</Version>

  <Level>2</Level>

  <Task>0</Task>

  <Opcode>0</Opcode>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2022-09-21T01:08:51.0247523Z" />

  <EventRecordID>172338</EventRecordID>

  <Correlation />

  <Execution ProcessID="0" ThreadID="0" />

  <Channel>Application</Channel>

  <Computer>REEA-BeQuiet</Computer>

  <Security />

  </System>

- <EventData>

  <Data>Application: jmrp.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.InvalidOperationException at System.Net.Security._SslStream.EndRead(System.IAsyncResult) at System.Net.Security.SslStream.EndRead(System.IAsyncResult) at ag4.EndRead(System.IAsyncResult) at aik+c.i(System.IAsyncResult) at aik.a(System.IO.Stream, System.IO.Stream, Byte[], System.Threading.CancellationTokenSource, System.Action`3<Byte[],Int32,Int32>, agu) at aik+c.j(System.IAsyncResult) at System.Net.LazyAsyncResult.Complete(IntPtr) at System.Net.LazyAsyncResult.ProtectedInvokeCallback(System.Object, IntPtr) at System.Net.Security._SslStream.StartWriting(Byte[], Int32, Int32, System.Net.AsyncProtocolRequest) at System.Net.Security._SslStream.WriteCallback(System.IAsyncResult) at System.Net.LazyAsyncResult.Complete(IntPtr) at System.Net.ContextAwareResult.CompleteCallback(System.Object) at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) at System.Net.ContextAwareResult.Complete(IntPtr) at System.Net.LazyAsyncResult.ProtectedInvokeCallback(System.Object, IntPtr) at System.Net.Sockets.BaseOverlappedAsyncResult.CompletionPortCallback(UInt32, UInt32, System.Threading.NativeOverlapped*) at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32, UInt32, System.Threading.NativeOverlapped*)</Data>

  </EventData>

  </Event>

and again another version

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name=".NET Runtime" />

  <EventID Qualifiers="0">1026</EventID>

  <Version>0</Version>

  <Level>2</Level>

  <Task>0</Task>

  <Opcode>0</Opcode>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2022-08-12T23:00:49.6378876Z" />

  <EventRecordID>159647</EventRecordID>

  <Correlation />

  <Execution ProcessID="0" ThreadID="0" />

  <Channel>Application</Channel>

  <Computer>REEA-BeQuiet</Computer>

  <Security />

  </System>

- <EventData>

  <Data>Application: jmrp.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.OutOfMemoryException at System.Windows.Forms.Control.get_InvokeRequired() at System.Windows.Forms.PictureBox.OnFrameChanged(System.Object, System.EventArgs) at System.Drawing.ImageAnimator+ImageInfo.OnFrameChanged(System.EventArgs) at System.Drawing.ImageAnimator+ImageInfo.set_Frame(Int32) at System.Drawing.ImageAnimator.AnimateImages50ms() at System.Threading.ThreadHelper.ThreadStart_Context(System.Object) at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) at System.Threading.ThreadHelper.ThreadStart()</Data>

  </EventData>

  </Event>

now what the JMR crash says (occurs 2 secs after .NET Runtime)

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />

  <EventID>1000</EventID>

  <Version>0</Version>

  <Level>2</Level>

  <Task>100</Task>

  <Opcode>0</Opcode>

  <Keywords>0x8000000000000000</Keywords>

  <TimeCreated SystemTime="2022-09-25T17:31:29.8222046Z" />

  <EventRecordID>4609</EventRecordID>

  <Correlation />

  <Execution ProcessID="6368" ThreadID="6840" />

  <Channel>Application</Channel>

  <Computer>GL-LT-Huawei</Computer>

  <Security UserID="S-1-5-21-3846187027-3989806573-3302477297-1002" />

  </System>

- <EventData>

  <Data Name="AppName">jmrp.exe</Data>

  <Data Name="AppVersion">2022.3.9.0</Data>

  <Data Name="AppTimeStamp">62faf329</Data>

  <Data Name="ModuleName">KERNELBASE.dll</Data>

  <Data Name="ModuleVersion">10.0.22621.521</Data>

  <Data Name="ModuleTimeStamp">4098ef61</Data>

  <Data Name="ExceptionCode">e0434352</Data>

  <Data Name="FaultingOffset">00147172</Data>

  <Data Name="ProcessId">0x31ac</Data>

  <Data Name="ProcessCreationTime">0x1d8d0a899c39855</Data>

  <Data Name="AppPath">C:\Program Files (x86)\Jaksta Technologies\Jaksta Media Recorder 2022\jmrp.exe</Data>

  <Data Name="ModulePath">C:\Windows\System32\KERNELBASE.dll</Data>

  <Data Name="IntegratorReportId">cdd59659-801d-49fa-b09f-c037c12603d1</Data>

  <Data Name="PackageFullName" />

  <Data Name="PackageRelativeAppId" />

  </EventData>

  </Event>

--- Import ---
Author: Ramon
Created At: 2022-07-29T02:14:15+08:00
Updated At: 2022-07-29T02:14:15+08:00
Views: 44
Votes: 0
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So after some tries im back:

i cant install 4.5 because it says its already 4.5 or higher

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\NET Framework Setup\NDP\v4\Full

brings up Release REG_DWORD with entry 80ff4 (528372)

with stands for 4.8 installed .NET as of this help page

https://learn.microsoft.com/en-us/dotnet/framework/migration-guide/how-to-determine-which-versions-are-installed

i did everythink from your first answer:

https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e

said some repairs but everything successful.

just installed all quality upgrades from windows so im up to date 

since it seems like the .NET is alright but it already was, i just made the ms32

this is for main machine

now i go on new machine and try same things

--- Import ---
Author: Ramon
Created At: 2022-07-29T02:14:15+08:00
Updated At: 2022-07-29T02:14:15+08:00
Views: 44
Votes: 0
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oh and forget to add, the microsoft recommended github tool about .NET gave me this

https://github.com/jmalarcon/DotNetVersions/releases

from CMD:

Currently installed "classic" .NET Versions in the system:

2.0.50727.4927 Service Pack 2

3.0.30729.4926 Service Pack 2

3.5.30729.4926 Service Pack 1

4.0.0.0

4.8.04084

--- Import ---
Author: Ramon
Created At: 2022-07-29T02:14:15+08:00
Updated At: 2022-07-29T02:14:15+08:00
Views: 44
Votes: 0
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And i have to confirm, that AUTO crash is still happening on both machines after all repair processes and telling me its 4.8 installed - i think reinstall would not help because on new machine i installed jaksta just one week ago under win 11 :(

--- Import ---
Author: Ramon
Created At: 2022-07-29T02:14:15+08:00
Updated At: 2022-07-29T02:14:15+08:00
Views: 44
Votes: 0
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oh i dont see my response with a msinfo32 attached, did you get it?

--- Import ---
Author: Ramon
Created At: 2022-07-29T02:14:15+08:00
Updated At: 2022-07-29T02:14:15+08:00
Views: 44
Votes: 0
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installed on new machine, i report if it crashes or if like 2 days are without mistake - Thanks!

--- Import ---
Author: Ramon
Created At: 2022-07-29T02:14:15+08:00
Updated At: 2022-07-29T02:14:15+08:00
Views: 44
Votes: 0
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ok sorry had some trouble last few days but i tested it and no more crash - thank you very much!

this was the biggest problem with JMR since jmr 7 times actually did my jmr just check randomly for the wrong version or so?

Thanks anyways (on new machine) beta works!

main machine is still to test but i think there wont be the problem, ill do if i get time

--- Import ---
Author: Ramon
Created At: 2022-07-29T02:14:15+08:00
Updated At: 2022-07-29T02:14:15+08:00
Views: 44
Votes: 0
--- Import ---

Sadly im back, i just tried on my main machine a few minutes ago to go into AUTO and it still crashed at the start (thats a different behavior from what you have fixed and probably only on this machine). here is the event log from this.

GENERAL

Faulting application name: jmrp.exe, version: 2022.3.11.0, time stamp: 0x634cc621

Faulting module name: KERNELBASE.dll, version: 10.0.19041.2130, time stamp: 0x3206f737

Exception code: 0xc000041d

Fault offset: 0x0012df72

Faulting process id: 0x38c8

Faulting application start time: 0x01d8e656e038b331

Faulting application path: C:\Program Files (x86)\Jaksta Technologies\Jaksta Media Recorder 2022\jmrp.exe

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Report Id: bba7ad16-a9a2-475e-9c11-fd4c769b2e6c

Faulting package full name:

Faulting package-relative application ID:

XML

--- Import ---
Author: Ramon
Created At: 2022-07-29T02:14:15+08:00
Updated At: 2022-07-29T02:14:15+08:00
Views: 44
Votes: 0
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Im not sure if it is cut off, or how i can see this, i exported this into .evtx and .txt from EventViewer

--- Import ---
Author: Ramon
Created At: 2022-07-29T02:14:15+08:00
Updated At: 2022-07-29T02:14:15+08:00
Views: 44
Votes: 0
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Doesn't show anything, unfortunately.  Is there another event before or after this one that is related? 

--- Import ---
Author: CRS
Created At: 2022-07-29T02:14:15+08:00
Updated At: 2022-07-29T02:14:15+08:00
Views: 44
Votes: 0
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No, sadly this only occurs on my main machine and for some months every time i activated AUTO, no matter if i freshly rebooted or whatsoever. After reopening JMR it sometimes crashes again and sometimes works - monitoring on this machine works mostly fine though - i try if i can somehow find some more information with my limited knowledge.

--- Import ---
Author: Ramon
Created At: 2022-07-29T02:14:15+08:00
Updated At: 2022-07-29T02:14:15+08:00
Views: 44
Votes: 0
--- Import ---

maybe this debug helps, i started JMR, started AUTO and nothing happened, no connection possible

but after some waiting all icons turned blank and got crossed as in picture

then i hit the auto blank button again two times, idk if that shows something useful though

--- Import ---
Author: Ramon
Created At: 2022-07-29T02:14:15+08:00
Updated At: 2022-07-29T02:14:15+08:00
Views: 44
Votes: 0
--- Import ---

Every time I have seen that happen previously it is because .NET is not installed correctly on the user's machine or the install is corrupted.  As it is a core part of the Windows OS, you need to rectify that.  Your event logs will show other applications crashing as well.

--- Import ---
Author: CRS
Created At: 2022-07-29T02:14:15+08:00
Updated At: 2022-07-29T02:14:15+08:00
Views: 44
Votes: 0
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Didnt have time yet to reinstall .NET (if this is possible) - on one machine AUTO started crashing again, after it went smooth for a few days

--- Import ---
Author: Ramon
Created At: 2022-07-29T02:14:15+08:00
Updated At: 2022-07-29T02:14:15+08:00
Views: 44
Votes: 0
--- Import ---

Is this also related to .NET?

--- Import ---
Author: Ramon
Created At: 2022-07-29T02:14:15+08:00
Updated At: 2022-07-29T02:14:15+08:00
Views: 44
Votes: 0
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