Browser not loading pages when monitoring. Proxy not available errors.

Knowledge Base

Jaksta Media Recorder uses a proxy + certificate system to allow for downloading of videos over HTTPS connections. 

We have seen a few customers who have conflicting proxy settings which seem to be interfering when our software runs.

1. Close Jaksta Media Recorder

2. Go to Control Panel\Network and Internet

3. Click Internet Options.

4. In the Internet Properties window, click the Connections tab.

5. Near the bottom, click the "LAN settings" button which will open a Local Area Network (LAN) Settings window.

If not already selected, click the "Use a proxy server for your LAN" checkbox, then click the Advanced button. 

In the Proxy Settings window, delete the address and Port information for the HTTP and Secure lines. 

Click OK to save the changes. 

You might get an warning about the settings being blank which is fine, so click Yes. Click OK to close the LAN Settings and Internet Properties windows.

Also, in the Local Area Network (LAN) Settings window, make sure there is no address in the "Use automatic configuration script" field.

Now, when Jaksta Media Recorder runs, it should be able to set its own proxy settings correctly for accessing the internet and HTTPS content."