DVR recording have sound, but the picture is frozen.

Support | Windows | User Guides and FAQ | DVR recording have sound, but the picture is frozen.

Chances are, you have a screensaver set. 


When a screensaver activates, the DVR capture method can have troubles as the video rendering stops (so there is nothing for it to record). 


Please adjust your screensaver wait time to be greater than the length of your recordings.