I’m having trouble connecting to my Slingbox. What can I do?

Knowledge Base

If you can connect to your Slingbox using the sling website, then you should be able to also connect using Jaksta Recorder for Slingbox. Before troubleshooting further, please confirm your connection setup on the Slingbox website.

If Jaksta Recorder for Slingbox is giving you connection errors, here are a few things to check:

  • Make sure that you are not currently connected to the Slingbox via SlingPlayer or the Slingbox.com website. There can only be one connection open at a time. 
  • Double-check that you are using the correct Sling ID and password. To find your Slingbox ID go to Sling support and log in. You’ll see all the information about your slingbox there. 
  • Sometimes a firewall or security software can block the connection. Be sure to allow Jaksta Recorder for Slingbox permission to connect through your security software’s settings. 
  • Jaksta must use a TCP connection to your Slingbox. It does not support UDP. So make sure that your router or firewall are set to allow a TCP connection to your Slingbox. This is the one exception where Slingplayer may connect and Jaksta may not. Slingplayer can use UDP if TCP fails. Jaksta must use TCP. 
  • If you are currently on the same network as your Slingbox, you can use the IP address and port of your Slingbox in Jaksta rather than the Slingbox ID. Enter the IP address followed by a colon and the port (192.168.1.5:5001). 

If you’re still having trouble, try setting up your Slingbox again through the Sling website and make sure that the internet viewing setup was successful.

If you’ve tried all of the above and you are still unable to connect we’ll be happy to help you get things worked out. We’ll need a log file in de-bug mode. Here’s how to send that to us:

  1. From the top menu, choose Help, About then enable de-bug mode. Click OK. 
  2. Try connecting again 
  3. Once the connection fails, go back to Help-About and select Email Log to Support and attach the zip file it makes to a post in the JRSB forum. 
  4. You can now go back and turn off de-bug mode.